Reymel Nielsen

Responsibilities During my work place, I supported and Assisted Personal Care staff on:

* Manual handling- using lifter, hoist, walking belt, sling, slide sheet

* Bed Making - Stripping and changing Bed sheets (linen)

* Personal hygiene - showering, toileting, cleaning dentures

*.Personal Grooming - dressing, comb their hair, brushing teeth and putting appropriate body cream

* Feeding - spoon Feeding, drinking with thickening

* Care Plan - understanding and adhering task for residents

* Provide Assistances to Monitoring Tea/lunch/Afternoon Tea.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Operated cash register to record transactions accurately and efficiently.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Used POS system to enter orders, process payments and issue receipts.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Set up new sales displays each week with fresh merchandise.

• Identified client needs and recommended products based on preferences and requirements.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Monitored customers for signs of security concerns and escalated issues to management.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Handled returns or exchanges courteously while adhering to company policies.
• Managed efficient cash register operations.

• Handled requests for extra linens, toiletries and other supplies.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Verified cleanliness and organization of storage areas and carts.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Replace soiled towels and linen, vacuum room carpets.
• Window treatment cleaning
• Kitchen and bath cleaning
• Change with restocking soap and tissue as well as

disinfecting all bathroom surfaces Replacement of trash bags in all rooms.

• Contributed to store profitability through diligent cost control measures and loss prevention strategies.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Boosted sales by effectively promoting products and engaging with customers.