Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhiannon McMahon

Dudley

Summary

Dedicated Support Worker with a strong background providing compassionate care and support, enhancing client wellness through a holistic approach and strength-based care. Providing social and emotional empowerment, excelling in building rapport to enhance wellbeing, coupled with expertise in meal preparation and problem-solving. Achieved significant improvements in developing independence, planning and achieving personal goals through exceptional communication and support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Worker

Hireup
10.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Maintained detailed records of client progress, interventions, and outcomes and coordinating with healthcare professionals to develop personalised care plans.
  • Passionate about learning and committed to continual improvement.
  • Provided specialised care including PEG feeding, assistance with passive exercises and using a variety of equipment to assist with manual handling.

Waitress / Bartender / Kitchen Staff

Blackbutt Hotel
04.2021 - 05.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Supported the success of daily operations by assisting with daily food prep work as needed.

Waitress Supervisor

The Whitecottage 163
04.2024 - 10.2024
  • Monitored dining area to ensure all guests received attentive service without delays, providing friendly, high quality customer service promptly addressing any concerns.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Skilled at working independently and collaboratively in a team environment, efficiently navigating a fast-paced environment.

FOH / Cook

Chipmunks Playland & Cafe
04.2024 - Current
  • Kept kitchen clean and organized by performing daily maintenance tasks, maintaining food safety and sanitation standards.
  • Managed children's party's providing entertainment and effectively managing time, ensuring adherence to schedule.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Certificate III in Individual Support (Disability) -

TAFE
Hamilton, NSW
04-2024

Certificate IV in Mental Health -

TAFE
Hamilton, NSW
02-2025

Skills

  • Daily living support
  • Excellent communication
  • Holistic healthcare approach
  • Person-centred and strength-based care
  • Emotional and social support
  • Meal planning and preparation
  • Empathy and patience
  • Documentation and reporting
  • Treatment plans
  • Problem-solving
  • Advocating for and supporting independence

Certification

  • NDIS Worker Screening Check
  • National Police Check
  • First Aid Certificate
  • Working With Children Check
  • Completed NDIS Worker Orientation Modules
  • Responsible Service of Alcohol (RSA)
  • Food Safety Handling

Timeline

Support Worker

Hireup
10.2024 - Current

Waitress Supervisor

The Whitecottage 163
04.2024 - 10.2024

FOH / Cook

Chipmunks Playland & Cafe
04.2024 - Current

Waitress / Bartender / Kitchen Staff

Blackbutt Hotel
04.2021 - 05.2024

Certificate III in Individual Support (Disability) -

TAFE

Certificate IV in Mental Health -

TAFE

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Rhiannon McMahon