Rhiannon Sullivan
Skye ,VIC
Summary
Dynamic Area Manager with a proven track record excelling in multi site leadership and performance management. Expert in advanced body piercing and conflict resolution, I drive operational excellence and foster high performing teams, consistently achieving KPIs and enhancing customer satisfaction across diverse locations including international sites,delivering exceptional customer experiences. Strong operational and people leadership, with hands on expertise in advanced beauty services including body piercing, laser, and waxing
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager- VIC / NZ
SkinKandy
Melbourne , Vic
2023.03 - Current
- Lead operations and performance across multiple store locations, including teams in New Zealand
- Provide in store coaching and mentorship for managers and staff
- Manage rostering, budgeting, and escalated customer issues
- Drive consistency across stores and ensure KPI compliance
- Oversee recruitment, hiring, onboarding, and ongoing staff development
Store Manager - Fountain Gate
SkinKandy
Narre Warren , VIC
2022.02 - 2023.03
- Led the store to top performing status within the network
- Managed staff schedules, performance, and goal alignment
- Delivered exceptional customer experiences and built strong client rapport
- Provided advanced body piercing services
Store Manager - Doncaster
Essential Beauty
Doncaster , VIC
2020.01 - 2022.02
- Oversaw salon operations, staffing, and daily performance
- Delivered a range of services including body piercing, waxing (male XXX), IPL, and laser
- Fostered high levels of customer satisfaction and repeat business
Beauty Therapist
Essential Beauty - Southland & Doncaster
Southland And Doncaster , Vic
2019.09 - 2020.01
- Performed advanced treatments including piercing, waxing, IPL, and laser
- Contributed to daily operations and maintained strong customer service standards
Store Manager - Knox
Brazilian Butterfly
Knox , VIC
2015.11 - 2019.09
- Managed team performance and store operations
- Consistently achieved KPIs and revenue targets
- Delivered waxing (including male XXX), facials, IPL, and laser treatments
Education
High School Diploma -
Monterey Secondary College
Frankston North 2018-11
Diploma - Beauty Therapy
Australian National College of Beauty
Brisbane QLD 2014-07
Skills
- Multi site & International Team Leadership
- Advanced Body Piercing
- Performance Management
- Rostering & Workforce Planning
- Customer Service Excellence
- Conflict Resolution
- Recruitment, Onboarding & Training
- Retail Operations & Financial Oversight
- Waxing (including Male XXX)
- Laser & IPL Treatments
Certification
- Diploma of Beauty Therapy
Australian National College of Beauty – 2014 - IPL Certificate
Global Beauty Group – Jan 2014 - Infection Control Certification
EZY Training – Feb 2022
Accomplishments
- Master Mentor of the year - SkinKandy
Timeline
Area Manager- VIC / NZ
SkinKandy
2023.03 - Current
Store Manager - Fountain Gate
SkinKandy
2022.02 - 2023.03
Store Manager - Doncaster
Essential Beauty
2020.01 - 2022.02
Beauty Therapist
Essential Beauty - Southland & Doncaster
2019.09 - 2020.01
Store Manager - Knox
Brazilian Butterfly
2015.11 - 2019.09
High School Diploma -
Monterey Secondary College
Diploma - Beauty Therapy
Australian National College of Beauty