Summary
Overview
Work History
Skills
References
Timeline
Generic

Steven Coppleman

Ulverstone,TAS

Summary

Upbeat, customer and team focused, with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Reliable Leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

10
10
years of professional experience

Work History

Woolies X State ECom Operaations Manager VIC/TAS S

Woolies X
Melbourne, VIC
12.2023 - Current

Woolies X Zone ECom Lead

Woolies X
, Tas
09.2020 - Current
  • Leading and managing the Zone eCom business and results
  • Working in partnership with the Zone/State team to maintain a rapidly growing and changing business
  • Worked to build out the role and routine of a zone eCom lead

GROUP MANAGER

Group 329
07.2018 - 02.2019
  • Ability to influence and influenced a culture change in sales and store standards, Clear communication which lead to winning several sales challenges
  • Strong empathy and rapport Rated exceeding based on team influence and progress on goals Resilient agreed to with Zone manager
  • Adaptable to change Optimistic High personal standards, and an unwavering drive to achieve.

GROUP MANAGER

Group 327
05.2018 - 06.2018
  • Highly self-motivated Influenced and engaged a very senior and experienced Store Management team Upheld existing good basics Lead 2 stores in first-ever Tasmania Renewal Upgrades Smithton & Ulverstone.

STORE MANAGER

Port Sorell, Deloraine, Mount St, Prospect
Tas, Tas
01.2014 - 05.2018
  • New store opening
  • Engaged with local community to build strong relationships, in a hostile and tight-knit environment
  • Coached and developed 48 new team members, by guiding team leaders in coaching for performance.
  • Managed the largest trading store in Vic/Tas
  • Managed multiple sites

OPERATIONS IMPROVEMENT COACH

Zone 6
05.2017
  • Set up auditing process between DC & Store
  • All focus stores achieved fit to sustain on first review
  • Engaged and built strong networks across north and south
  • Rolled out state meat production volatile lines program which delivered significant stock loss savings for the Zone.

Skills

  • Team Engagement & Leadership
  • Multi-site Management
  • Business Analysis
  • Coaching Team for Performance
  • Effective Goal Setting
  • Ability to influence
  • Clear communication
  • Strong empathy and rapport
  • Resilient
  • Adaptable to change
  • Optimistic
  • High personal standards and drive to achieve
  • Highly self-motivated
  • Influenced and engaged a very senior State Team
  • Operations Improvement Coach
  • Lead store through structure change (Customer Operating Model)
  • Coached team to be promotable to several leadership positions
  • Supported group talent pipeline with several key roles
  • Set strong store standards and held team accountable

References

  • Jonathan Grech - Head of E2E Front of Store - jgrech@woolworths.com.au
  • Leea Johnston - Head of eCom Operations - leea.johnston@woolworths.com.au
  • John Berreen - Assistant State Mgr - Vic/Tas - jberreen@woolworths.com.au

Timeline

Woolies X State ECom Operaations Manager VIC/TAS S

Woolies X
12.2023 - Current

Woolies X Zone ECom Lead

Woolies X
09.2020 - Current

GROUP MANAGER

Group 329
07.2018 - 02.2019

GROUP MANAGER

Group 327
05.2018 - 06.2018

OPERATIONS IMPROVEMENT COACH

Zone 6
05.2017

STORE MANAGER

Port Sorell, Deloraine, Mount St, Prospect
01.2014 - 05.2018

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Steven Coppleman