Rie Hagiwara
Summary
Honest and reliable customer service professional. Experienced in scheduling, customer satisfaction and organising. Great willingness to work with a team to achieve goals.
Overview
14
14
years of professional experience
Work History
Sales Assistant
Sydney Duty Free Shop
01.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites
- Assisted customers with prompt and polite support in-person and via telephone
Export Forwarder
Kintetsu World Express, Inc.
02.2019 - 11.2022
- Coordination of export schedules with shippers and overseas agents
- Monitoring transport status and responding to inquiries
- Export booking, system input, and freight calculation
- Preparation of documents related to export and customs clearance
Sales Assistant
Duty Free Shop Fukuoka Airport
06.2018 - 02.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
All Rounder
Kyoto Cafe
01.2018 - 06.2018
- Making cakes and beverages
- Dish up
- Seating customers, taking orders, serving food
- Wiped, sanitised and maintained floors, facilities
Tour Guide
D.O.A Australia Pty. Ltd
09.2017 - 02.2018
- Guided groups of people on scheduled tours
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences
Tour Manager
Ecole International Co., Ltd.
06.2009 - 05.2017
- To take the group of Japanese customers overseas and to domestic in Japan
- Manage the journey safely and smoothly
- Deal with hotels, transport facilities, and various facilities
- Explain information, cultural, historical, and contemporary heritages to the customers
Education
Bachelor of Information Technology -
King's Own Institute
Sydney, NSW08.2026
No Degree - English
Greenwich College
Sydney, NSW06.2023
Bachelor of History - Japanese History And Culture
Showa Woman's University
Tokyo, Japan03.2009
Skills
- Drivers License NSW
- Sales Expertise
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Photoshop CS
Languages
Javanese
Native or Bilingual
English
Professional Working
Timeline
Sales Assistant
Sydney Duty Free Shop
01.2023 - Current
Export Forwarder
Kintetsu World Express, Inc.
02.2019 - 11.2022
Sales Assistant
Duty Free Shop Fukuoka Airport
06.2018 - 02.2019
All Rounder
Kyoto Cafe
01.2018 - 06.2018
Tour Guide
D.O.A Australia Pty. Ltd
09.2017 - 02.2018
Tour Manager
Ecole International Co., Ltd.
06.2009 - 05.2017
Bachelor of Information Technology -
King's Own Institute
No Degree - English
Greenwich College
Bachelor of History - Japanese History And Culture
Showa Woman's University
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