Riley Harbort
BRISBANE,QLD
Summary
Results-driven claims consultant with proven skills in claims processing, customer liaison, and staff management. Known for problem-solving capabilities and maintaining high client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Claims Consultant - Motor
Auto and General
North lakes, Queensland
02.2025 - Current
- liaise with insurers and repairers
- review claim and policy documentation and assist customers with related enquires.
- maintain strict client confidentiality.
- Provided assistance to identify vulnerable customers during interactions.
Team leader and Support worker
Holistic Home care
North lakes, Queensland
06.2023 - 02.2025
- Coordinated client assessments and care plans with healthcare professionals and families.
- Trained new staff on care procedures and company policies to ensure consistent service.
- Monitored team performance and provided feedback to enhance caregiver effectiveness.
- Resolved client concerns promptly, maintaining high satisfaction levels with services.
- Maintained a positive work environment that fostered collaboration among team members.
- Oversaw daily workflow to ensure adherence to established policies and procedures.
Beauty Therapist
Wax It
North lakes, Queensland
2023 - 2023
- Delivered personalized beauty treatments to maximize client comfort and satisfaction.
- Ensured cleanliness and organization of treatment areas and equipment to enhance client experience.
- Conducted skin analyses to recommend suitable treatments and services.
- Coordinated with team members to optimize service delivery during peak hours.
- Demonstrated industry knowledge to propose innovative beauty solutions.
- Built strong client relationships by delivering exceptional service and effectively promoting additional offerings.
- Administered facials, massages, waxing, tinting, manicures, and pedicures for clients.
Sales Associate
target
North lakes, Queensland
2017 - 2017
- Guided customers in product selection, enhancing shopping experience and resolving inquiries.
- Educated customers on available promotions and loyalty programs.
- Described merchandise features and provided care instructions, helping customers make informed decisions.
- Processed transactions with precision using point-of-sale systems.
- Managed cash register operations, ensuring accurate transactions and efficient drawer balancing.
Education
Certificate III - Disability Support
Traxion Training
QLD01-2024
Certificate III - Beauty Services
TAFE QLD
QLD01-2017
Skills
- Claims processing
- Determine coverage
- Risk assessment
- Minimize exposure
- Customer liaison
- Client relations
- Staff management
- Problem solving
Affiliations
Volunteer work with Acts for Kids 2025.
Timeline
Claims Consultant - Motor
Auto and General
02.2025 - Current
Team leader and Support worker
Holistic Home care
06.2023 - 02.2025
Beauty Therapist
Wax It
2023 - 2023
Sales Associate
target
2017 - 2017
Certificate III - Disability Support
Traxion Training
Certificate III - Beauty Services
TAFE QLD