Rima lama
Wollongong,NSW
Summary
Enthusiastic and experienced floor staff with over 2 years of hospitality industry experience. I have consistently delivered excellent customer service, resulting in high levels of satisfaction and repeat business. My effective communication and organizational skills, along with a keen attention to detail, enable me to ensure smooth front of house operations and maintain exceptional standards. I am passionate about personal and professional growth and continuously seek opportunities to enhance my skills.
Overview
2
2
years of professional experience
Work History
Waitstaff
Okami Japanese Restaurant
12.2023 - Current
- Greet and seat guests promptly, providing a warm and welcoming atmosphere
- Present menus and offer recommendations based on guest preferences, enhancing their dining experience
- Take orders accurately and communicate them to the kitchen staff, ensuring timely service
- Monitor tables for guest satisfaction, responding to requests and resolving any issues promptly
- Process payments and manage cash register operations, maintaining accurate financial records
Housekeeping Staff
The lodge jamberoo
02.2023 - 08.2024
- Clean and maintain guest rooms and common areas, ensuring adherence to health and safety standards
- Perform thorough cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces
- Manage laundry services, handling linens and guest items with care and efficiency
- Respond promptly to guest requests for additional supplies or assistance, enhancing overall satisfaction
- Maintain inventory of cleaning supplies and report shortages to management to ensure adequate stock
- Collaborate with other staff to uphold a welcoming environment and address any maintenance issues
Education
Churchill Institution of Higher Education
Skills
- Menu knowledge
- Order Management
- Food allergy awareness
- POS System Operation
- Supply Restocking
- Handling Complaints
- Food safety understanding
- Food Delivery
References
References available upon request.
Timeline
Waitstaff
Okami Japanese Restaurant
12.2023 - Current
Housekeeping Staff
The lodge jamberoo
02.2023 - 08.2024
Churchill Institution of Higher Education
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