Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rina Lama

Lidcombe,NSW

Summary

Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience

Work History

All Rounder

AL Tazah Charcoal Chicken
09.2022 - 01.2024
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Processed orders on POS system and accepted cash and charge payments.
  • Prepared salads, soups and sandwiches for customers.
  • Suggested complementary items to orders to boost sales.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Worked front counter, drive-thru and other areas.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Trained new crew members on company policies, procedures, and best practices for optimal performance.

Cashier

Bhat-Bhateni Supermarket And Departmental Store
05.2019 - 09.2021
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Graduate Diploma - Accounting And Finance

Rockford College
Rockdale, NSW
05.2025

High School Diploma -

Einstein Academy
Nepal
04.2019

Skills

  • Organizational Skills
  • Good Telephone Etiquette
  • Team Management
  • Customer Service
  • Calm Under Pressure
  • Supervision and leadership
  • Point of Sale (POS) system operation
  • Adaptability and Flexibility
  • Cash Handling Accuracy
  • Order Taking
  • Cleaning and organization

Timeline

All Rounder

AL Tazah Charcoal Chicken
09.2022 - 01.2024

Cashier

Bhat-Bhateni Supermarket And Departmental Store
05.2019 - 09.2021

Graduate Diploma - Accounting And Finance

Rockford College

High School Diploma -

Einstein Academy

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Rina Lama