Robbie Hocking
Yarraville,VIC
Summary
Hard worker with years of experience in customer service, in the fields of retail and hospitality. Punctual and reliable and always willing to learn and work in collaborative environments
Overview
5
5
years of professional experience
Work History
Front of House Employee/Barista
Only Hospitality Group
Hobson Rosebud, Bentwood Fitzroy
04.2022 - 12.2023
- Customer service, greeting customers, taking orders, and dealing effectively with complaints and issues
- Supervised staff and delegated tasks
- Store closing, handling till, POS, and cleaning
- Effectively managing large groups and bookings and ensuring efficiency with full guest capacity.
Sales Assistant, Christmas Casual
Vans
Melbourne Central
11.2021 - 02.2022
- Greeting customers, recommending products and providing options to customers
- Handling refunds and returns
- Appropriately dealing with customer complaints and other potential in-store issues
- Organizing stock.
Dairy Worker
Woolworths
Rosebud
03.2019 - 11.2021
- Rotated stock to ensure minimal wastage
- Unloaded trucks and sorted pallets onto the store floor
- Distributed stock onto shelves.
Education
High School -
Dromana Secondary College
Dromana, VIC10.2021
Skills
- Training and mentoring
- Money handling
- Team collaboration
- Open-close procedures
- Hospitality and accommodation
- POS operation
- Safe food-handling techniques
Additional Information
Fabio Altadona, Bentwood Fitzroy - 0432 889 751
Timeline
Front of House Employee/Barista
Only Hospitality Group
04.2022 - 12.2023
Sales Assistant, Christmas Casual
Vans
11.2021 - 02.2022
Dairy Worker
Woolworths
03.2019 - 11.2021
High School -
Dromana Secondary College