Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Baum

Qualified Mechanic
North Maclean,QLD

Summary

Polite, honest and focused with an organized work ethic. I am a fast learner who enjoys working in a team environment with a willingness to assist others while maintaining my own responsibilities. Taking pride in my perseverance I always strive to find solutions for any situation as I believe this is how we can grow, learn and better our selves.

Overview

11
11
years of professional experience
11
11
years of post-secondary education

Work History

Customer Service Assistant

Dan Murphy's
Jimboomba, QLD
10.2017 - 07.2020

• Listened to customers to assess issues and provide accurate information.
• Conducted product demonstrations to highlight features and redirect
objections to positive aspects.
• Assisted customers with signing up for store loyalty programs.
• Managed cash register operations, scanning items, processing payments and issuing receipts.

Shift Manager

Network Video
Browns Plains, QLD
01.2015 - 09.2017

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Tracked receipts, employee hours and inventory movements.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Customer Service Assistant

EB Games at Village Square
Browns Plains
02.2015 - 03.2017

• Greeted customers and offered assistance with selecting merchandise,
finding accessories and completing purchases.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Opened new merchandise and stocked shelves.
• Increase store revenue by offering customers accessories and related
purchases to complete selections.

Apprentice Automotive Mechanic

Zupps Browns
01.2009 - 12.2012

• Carried out service, diagnostic and repair operations of vehicles.
• Completed apprenticeship in 2012.

Education

Bachelor of Science - Information Technology

University of Southern Queensland
01.2016 - 12.2016

Apprenticeship studies -

Metropolitan South Institute of TAFE
01.2008 - 12.2012

High School Diploma -

Park Ridge State High School
01.2005 - 12.2009

Certificate II in Horticulture - undefined

Certificate II in Workplace Practices. - undefined

Certificate I in Information Technology - undefined

Skills

RSA license

MS Office

Safety Card (white card)

Timeline

Customer Service Assistant

Dan Murphy's
10.2017 - 07.2020

Bachelor of Science - Information Technology

University of Southern Queensland
01.2016 - 12.2016

Customer Service Assistant

EB Games at Village Square
02.2015 - 03.2017

Shift Manager

Network Video
01.2015 - 09.2017

Apprentice Automotive Mechanic

Zupps Browns
01.2009 - 12.2012

Apprenticeship studies -

Metropolitan South Institute of TAFE
01.2008 - 12.2012

High School Diploma -

Park Ridge State High School
01.2005 - 12.2009

Certificate II in Horticulture - undefined

Certificate II in Workplace Practices. - undefined

Certificate I in Information Technology - undefined

Robert BaumQualified Mechanic