Robert Drew

Direct contact with customers via phone, email, and online platforms

• Assisted in developing community engagement strategies to enhance local participation.
• Identify vulnerable residents and create pathways to assist them
• Be able to explain complicated matters to a wide variety of residents from diverse backgrounds in simple-to-understand terms.
• Engage multiple stakeholders to find solutions
• Building a quick customer rapport to help maintain relationships
• Maintain and exceed high-quality and KPI standards, continually using a Resident-first approach.
• Using multiple systems simultaneously
• Identify and report possible improvements in systems and processes.
• Supported project teams in executing initiatives aligned with council objectives, enhancing service delivery.
• Collaborated with cross-functional teams to streamline processes and improve operational efficiency across projects.
• Maintained strict adherence to Government regulations, minimizing risk exposure for the organization.
• Improved department efficiency by recommending streamlined policies and processes.

• Direct phone calls to steer conversations towards targeted solutions
• Provided exceptional customer support through effective communication and problem-solving skills.
• Met productivity and quality goals to achieve KPIs. Navigation of multiple systems to identify issues
• Managed customer inquiries and resolved issues using CRM systems efficiently.
• De-escalate customer complaints using specialised communication techniques.
• Maintain detailed client interaction notes and other relevant paperwork; enter data into the company CRM

• Responsible for all Mer-Cruiser motor installations
• Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process
• Quality control of the last stage production vessels.
• Trailer building

• Sales of new and used vessels
• Sea Trials of new and repaired vessels
• Installation of Mer-Cruiser inboard marine motors and outboard motors on new vessels