Robin Sehmi

• Led the development of Operation training for the QSR sector locally and internationally, resulting in the creation of 27 new modules and programs and a new role of Training restaurant managers (1 in each state).

• • Successful implementation of the framework resulting in 1200 employees achieving over 80% on the LMS platform.
• • Responsible for selection, and interview followed by robust training and certification of all TRMs across all states.
• • Develop, lead, recommend and action-approved training program management, LMS management, training manuals and tools management, and compliance management.
• • Participate in or run delegated training sessions, CPAs, and any other development workshops, or cook-offs.
• • Establish cross-functional and intra-functional processes and communications that ensure organizational alignment and collaboration concerning achieving restaurant training and development objectives. Collaborate with Brand Operations, Culinary, Marketing, Procurement, Beverage, Labour Advisor, HR, and Finance to deliver the agreed strategies, plans and outcomes. Works closely with, build and maintain relationships with external partners i.e., STA, RTO, LMS etc.

• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
• Analyze training needs to develop new training programs or modify and improve existing programs
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Train instructors and supervisors in techniques and skills for training and dealing with employees
• Develop and organize training manuals, multimedia visual aids, and other educational materials
• Develop testing and evaluation procedures.

• Improved operational efficiency by streamlining processes and implementing new technologies.
• Assist in the development, maintenance and implementation of Company objectives, policies, and strategies and set standards and targets for the brand
• The effective maintenance of Multi store's COGS,Labour & operational costs
• The effective management of daily restaurant operations as outlined by Company policy and standards
• Mentor by actively engaging in the coaching and direction of Restaurant Managers and Assistant Restaurant Managers on a day-to-day basis
• Facilitate yearly Performance Reviews for in-store management across all responsible stores
• The effective management and maintenance of all OHS/WH&S requirements for restaurants including cleanliness and staff/customer safety
• The effective communication of Company programs and development of action plans with the Brand Manager to meet organisational and operational objectives
• Mitigated business risks by working closely with Management teams and assessing performance.
• Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
• Managed a team of 150+ employees for increased productivity and overall performance.

• The development and maintenance of a superior level of service and product standards to ensure the ultimate level of customer satisfaction (i.e
• Quality product, customer feedback, guest satisfaction, store ambiance)
• The effective management of daily restaurant operations as outlined by Company policies and standards (i.e
• Checklists etc)
• The effective management and maintenance of all OHS/WH&S requirements including restaurant cleanliness and staff/customer safety
• Facilitate yearly Performance Reviews for in store management across all responsible stores
• The effective maintenance of skilled staff levels including all hiring, training, supervision and dismissal of staff
• The positive training and development of a team to create a harmonious working environment (training, staff meetings, briefings, etc)
• The effective management of all restaurant costs including the maintenance of adequate stock levels and the management of staff labour costs across all sites.