Robyn Matthews
Forrestfield
Summary
Dynamic food and beverage professional with a proven track record at VenuesLive, excelling in guest services and food safety. Recognized for enhancing customer loyalty through exceptional service and innovative menu contributions. Adaptable under pressure, I consistently deliver memorable experiences while maintaining high standards of organization and efficiency in fast-paced environments. Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences. Looking to transition into new field, leveraging these skills to contribute effectively in different setting.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
VenuesLive
05.2025 - Current
- Served hundreds of customers a day
- Made hundreds of chips, burgers, pizzas, popcorn cauliflower a day
- Stocked the fridge up 2-3 times a day
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Sushi Artisan
Sushi Sushi
01.2025 - 02.2025
- Made 10 dozen sushi rolls each day
- Supervised teams of 4 to 5 people
- Served hundreds of customers a day
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Delivered exceptional guest experiences by engaging with patrons during live sushi demonstrations at the bar.
- Increased restaurant revenue by efficiently preparing high-quality sushi rolls and sashimi.
- Developed innovative sushi recipes, contributing to the expansion of the menu offerings.
- Demonstrated expertise in various forms of nigiri, sashimi, maki rolls, and other popular styles of Japanese cuisine.
- Streamlined sushi preparation processes, increasing overall efficiency within the kitchen environment.
- Optimized ordering process for necessary supplies, aligning budgets with operational needs without compromising quality.
Tour Guide
Busselton Jetty
02.2024 - 04.2024
- Guided groups of up to 30 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Education
High School Diploma -
Macarthur Tourism Travel And Events College
Campbelltown, NSW09-2024
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Food preparation
- Dining room organization
- Order accuracy
- Inventory
- Phone orders
- Menu expertise
- Beverage preparation
Languages
English
Native or Bilingual
Timeline
Food and Beverage Attendant
VenuesLive
05.2025 - Current
Sushi Artisan
Sushi Sushi
01.2025 - 02.2025
Tour Guide
Busselton Jetty
02.2024 - 04.2024
High School Diploma -
Macarthur Tourism Travel And Events College
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