Rochelle Saltner
Springfield,QLD
Summary
I am a young, highly motivated person who demonstrates honesty, a strong work ethic and ability to complete tasks as directed within allocated timeframes. I firmly believe that gaining employment is important for my personal development and maturity. As well as completing year 11 at Murgon State High School 2017. Completed a certificate I and II in Business.
Overview
7
7
years of professional experience
Work History
Residential Youth Worker
Wesbro Service
Ipswich, QLD
05.2022 - 08.2022
- Guided at-risk youth in daily living activities to enhance life skills and self-sufficiency.
- Facilitated group discussions to promote social skills and personal development.
- Implemented behavior management techniques to ensure a safe environment.
- Supported clients in meal preparation and home cleanliness to foster independence and well-being.
- Provided transportation for clients to attend important medical and personal appointments.
- Drove clients around to where they needed to go
- Recorded daily observations and incidents to inform case management and improve client support.
Medical Receptionist
Aboriginal Torres Strait Islander Community Health Service
Woolloongabba, QLD
05.2022 - 08.2022
- Handled customer inquiries at the front counter, providing accurate information and assistance.
- Coordinated patient intake processes, ensuring accurate data entry and documentation.
- Responded to telephone inquiries, providing information and assistance to callers.
- Assisted patients with completion of forms and documentation to facilitate smooth admission process.
- Processing billing and payments, using medical software
- Handled multi-line phone systems, addressing inquiries and directing calls appropriately.
- Ensured confidentiality of patient information during all interactions and processes.
- Managed patient scheduling and appointment confirmations, enhancing access to healthcare for diverse community members.
- Handled multi-line phone systems, efficiently addressing inquiries and directing calls to appropriate staff.
Medical Receptionist
Cherbourg Regional Aboriginal & Islander Community Controlled Health Services (CRAICCHS)
Cherbourg, QLD
06.2021 - 02.2022
- Coordinated appointment bookings to ensure efficient scheduling and minimize patient wait times.
- Assisted patients in completing necessary forms and documentation, enhancing the patient intake process.
- Provided exceptional customer service, fostering a welcoming environment for all patients.
- Responded to customer inquiries at front desk
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Contacted patients to confirm scheduled appointments and gather additional details, ensuring accurate and timely service.
- Processing billing and payments, using medical software
- Maintaining confidentiality at all times
Traineeship - Receptionist
Skilled Centre Queensland Inc
Cherbourg, QLD
04.2019 - 09.2019
- Took and ensured messages reached appropriate staff members for timely follow-up
- Retrieved and replaced client files to maintain organized records
- Greeted all visitors at the front desk, providing a welcoming atmosphere.
- Transferred calls to the appropriate departments, ensuring efficient communication.
- Managed front desk operations and greeted clients warmly.
- Maintained organized patient records and ensured confidentiality compliance.
- Utilized hospital management software for tracking appointments and patient data.
Customer Service Team Member
KFC
chinchilla, QLD
05.2018 - 07.2018
- Handled food according to safety standards in a busy kitchen environment.
- Performed cleaning tasks to maintain a hygienic environment in the restaurant.
- Handled money transactions, including EFTPOS, ensuring accuracy and security in financial operations
- Money handling including EFTPOS
- Food handling
- Food safety principles
- Greeted and welcomed customers, fostering a friendly and inviting atmosphere
- Adhered to safety policies and guidelines, promoting a secure environment for staff and customers
School Based Traineeship - Receptonist
Ny-Ku-Byun Hostel
Cherbourg, QLD
01.2016 - 12.2017
- Managed client phone communications to ensure timely responses and enhance customer satisfaction
- Utilized computer for various administrative tasks
- Performed data entry tasks for record keeping
- Coordinated and scheduled meetings for the team
- Executed general administration tasks to maintain operational efficiency and support team objectives
- Maintained cleanliness and organization of the reception area at all times.
- Assisted in preparing promotional materials for hostel events to engage residents and promote participation
Education
High School Certificate - English, Mathematics, Music, Hospitality, Health & Physical Education, Drama, Visual Arts, Future Pathways
Murgon State High School
MurgonSkills
- Understanding of youth support needs
- Behavior management
- Knowledge of community resources
- Familiarity with Indigenous health issues
- Office software proficiency
- Excellent communication skills
- Teamwork or independence
- Customer service
- Quick thinking
- Professional demeanor
- Quick learner
Professional Development
- Blue card (Positive Notice Card), 05/07/26
- Certificate I & II in Business
- Provisional driver’s license
- Current First Aid & CPR Training
References
References available upon request.
Timeline
Residential Youth Worker
Wesbro Service
05.2022 - 08.2022
Medical Receptionist
Aboriginal Torres Strait Islander Community Health Service
05.2022 - 08.2022
Medical Receptionist
Cherbourg Regional Aboriginal & Islander Community Controlled Health Services (CRAICCHS)
06.2021 - 02.2022
Traineeship - Receptionist
Skilled Centre Queensland Inc
04.2019 - 09.2019
Customer Service Team Member
KFC
05.2018 - 07.2018
School Based Traineeship - Receptonist
Ny-Ku-Byun Hostel
01.2016 - 12.2017
High School Certificate - English, Mathematics, Music, Hospitality, Health & Physical Education, Drama, Visual Arts, Future Pathways
Murgon State High School