Rohan Nathani
Darwin,NT
Summary
Detail-oriented and adaptable IT professional with diverse experience in IT support, software engineering, and customer service. Skilled in diagnosing, troubleshooting, and resolving complex technical issues across hardware, software, and network systems. Strong foundation in backend development, database management, secure coding, and cybersecurity practices. Experienced in system administration, IT infrastructure support, and providing exceptional end-user service. Demonstrated leadership and communication skills through supervisory roles in fast-paced industries, with proven ability to collaborate effectively with both technical and non-technical stakeholders. Highly motivated to leverage technical expertise, problem-solving abilities, and adaptability to contribute to efficient IT solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Assistant
Harborview Business Services
01.2023 - 12.2023
- Performed daily administrative tasks including filing, data entry, and document management.
- Managed incoming calls and emails, directing inquiries to relevant staff and maintaining professional communication.
- Assisted with scheduling meetings and maintaining staff calendars to support workflow efficiency.
- Processed invoices, maintained basic financial records, and supported accounts payable and receivable tasks.
- Ordered and tracked office supplies to ensure smooth daily operations.
- Assisted senior staff with preparing reports and maintaining client records.
- Supported the implementation of digital filing systems, helping streamline internal processes.
IT Support Officer
LusionTech
02.2021 - 11.2022
- Provide First-level support to end users for hardware, software and network issues.
- Troubleshoot and resolve technical problems via phone, email, or in person.
- Log and track support requests using a helpdesk or ticketing system.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Perform software updates, patches, and upgrades.
- Monitor and enforce security policies (e.g., password resets, account lockouts).
- Document processes and prepare user guides or FAQs as needed.
- Ensure regular maintenance of servers, antivirus software, and other critical tools.
- Support data backup and recovery procedures.
- Assist with maintaining local area networks (LAN), wide area networks (WAN), and internet connectivity.
IT Internship Trainee
Systems Limited
07.2020 - 12.2020
- Assist the IT team with troubleshooting hardware and software issues.
- Support installation and configuration of computer systems and applications.
- Help maintain and update IT documentation and asset inventories.
- Participate in network monitoring and basic maintenance tasks.
- Provide support for user account management and password resets.
- Assist in testing new software and IT solutions.
- Learn and follow IT security protocols and best practices.
- Collaborate with team members on various IT projects and tasks.
- Respond to basic user queries and escalate complex issues to senior staff.
Shift Supervisor
Red Rooster
12.2023 - 12.2024
- Supervise and support team members during assigned shifts.
- Delegate tasks effectively to ensure smooth store operations.
- Provide on-the-job training and mentorship to new or junior staff.
- Handle customer inquiries, complaints, and feedback professionally.
- Ensure a high level of customer satisfaction and service quality.
- Prepare shift reports and handovers for incoming supervisors or managers.
- Respond quickly to operational or staffing issues.
- Make decisions to maintain efficiency and resolve conflicts on the floor.
Team Leader
Pizza Hut
11.2022 - 12.2023
- Lead and support front-line staff to ensure smooth and efficient store operations.
- Deliver high-quality customer service and resolve issues in a timely manner.
- Oversee food preparation and safety standards compliance.
- Assist with staff training, shift planning, and task delegation.
- Manage cash handling, POS systems, and end-of-day reporting.
Education
Bachelor of Computer Science - Information and Communication Technology – ICT
Charles Darwin University
Darwin, NT06.2025
Bachelor of Computer Science - Information and Communication Technology – ICT
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University (SZABIST)
Karachi, Sindh11.2022
Skills
- Troubleshooting
- Incident Management
- IT Asset Management
- Windows Server
- macOS
- LAN/WAN Management
- Active Directory Administration
- Database Management
- System Backups
- Microsoft Office Suite
- SharePoint Administration
- WordPress
- Secure Coding
- Cybersecurity
- Data Entry & Digital Record Management
- Email Systems & Scheduling Tools
Accomplishments
- Assisted in organizing local cultural and community events.
- Supported social initiatives including food drives and community outreach.
- Helped with event coordination, social media updates, and member support to strengthen community engagement.
Community Volunteer – Northern Territory, Australia (2023 – Present)
Certification
- First Aid and CPR
- Working with Children
- Full Driving License
- Microsoft Office Suite Skills for Business (Coursera, 2021)
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Shift Supervisor
Red Rooster
12.2023 - 12.2024
Administration Assistant
Harborview Business Services
01.2023 - 12.2023
Team Leader
Pizza Hut
11.2022 - 12.2023
IT Support Officer
LusionTech
02.2021 - 11.2022
IT Internship Trainee
Systems Limited
07.2020 - 12.2020
Bachelor of Computer Science - Information and Communication Technology – ICT
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University (SZABIST)
Bachelor of Computer Science - Information and Communication Technology – ICT
Charles Darwin University
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