Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rohan Sojan

Clayton

Summary

Driven by a passion for excellence and a knack for leadership, I honed my skills in staff leadership and customer service at KFC, leading teams to enhance customer satisfaction and streamline operations. I thrive on overcoming challenges and fostering a collaborative atmosphere that inspires excellence and enhances overall team performance.

Overview

4
4
years of professional experience

Work History

Assistant Restaurant Manager

KFC
04.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.

Shift Supervisor

KFC
12.2023 - 04.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.

Team Member/Crew Trainer

KFC
11.2020 - 12.2023
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive examples for team members by providing high-quality, efficient service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Science - Anatomy And Developmental Biology

Monash University
Melbourne, VIC
12.2027

Bachelor of Engineering (Honours) - Civil Engineering

Monash University
Melbourne, VIC
12.2027

High School Diploma -

John Monash Science School
Clayton, VIC
12.2022

Skills

  • Customer Service
  • Staff Leadership
  • Priority Management
  • Motivating Performers
  • Shift Management
  • Guest Relations

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual

Timeline

Assistant Restaurant Manager

KFC
04.2024 - Current

Shift Supervisor

KFC
12.2023 - 04.2024

Team Member/Crew Trainer

KFC
11.2020 - 12.2023

Bachelor of Science - Anatomy And Developmental Biology

Monash University

Bachelor of Engineering (Honours) - Civil Engineering

Monash University

High School Diploma -

John Monash Science School

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Rohan Sojan