Rolly Macasinag
NOWRA,Australia
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients.
Overview
6
6
years of professional experience
Work History
Aged Care Worker
ILLAWARA RETIREMENT TRUST
07.2023 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Monitored and assisted residents through individual service plans.
Customer Service Advocate
Concentrix Philippines
06.2021 - 07.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceeded monthly sales targets, utilizing persuasive communication skills to promote company products or services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
TaskUs
12.2020 - 05.2021
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Specialist
Accenture
04.2018 - 10.2020
- Responded to customer inquiries and provided detailed account information.
- Developed and documented collection procedures and policies to comply with government regulations.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Education
Bachelor Of Science In Secondary Education - Counselor Education
Bicol University
Legaspi, Bicol (Philippines)04.2000
Secondary -
Bicol University
Legaspi, Albay (Philippines)03.1991
Elementary -
Bicol University
Legaspi,Albay(Philippines)03.1986
Skills
- Vitals Monitoring and Documentation
- Restraint Reduction
- Clear Communication
Accomplishments
Certificate III in Individual Support (Ageing) CHC33015
Timeline
Aged Care Worker
ILLAWARA RETIREMENT TRUST
07.2023 - Current
Customer Service Advocate
Concentrix Philippines
06.2021 - 07.2023
Customer Service Representative
TaskUs
12.2020 - 05.2021
Collections Specialist
Accenture
04.2018 - 10.2020
Bachelor Of Science In Secondary Education - Counselor Education
Bicol University
Secondary -
Bicol University
Elementary -
Bicol University
Similar Profiles
Kelly MayKelly May
Change Management Lead at Australian Retirement TrustChange Management Lead at Australian Retirement Trust
Robyn GrayRobyn Gray
Team Manager, Operations at Australian Retirement Trust (ART)Team Manager, Operations at Australian Retirement Trust (ART)
Robyn GrayRobyn Gray
Team Manager, Operations at Australian Retirement Trust (ART)Team Manager, Operations at Australian Retirement Trust (ART)
KRISHA MEHTAKRISHA MEHTA
Sales Person at Joyce MayneSales Person at Joyce Mayne
Peter BowernPeter Bowern
Crew Member at Mcdonald'sCrew Member at Mcdonald's