Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ron Benson

Como,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behavior, understanding customer desires, and providing customised solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

WA State Manager

Mitsubishi Heavy Industries Air Conditioning
03.2013 - 04.2014
  • Boosted sales through successful marketing and service optimization strategies.
  • Negotiated contracts and commercial agreements with favourable terms.
  • Tracked performance to identify deficiencies and adjust management strategies.
  • Administered budgets with sound cost control plans and expense tracking systems.
  • Managed and guided staff through daily and special project work.

Commercial & Air Conditioning Manager

The Good Guys
08.2008 - 06.2013

-Ordered stock for retail & commercial sales

-Wrote the installation programme for all electrical appliances including a/c which was used nationally

-Trained staff to design a/c systems for retail customers

-Consulted with Brisbane City Council & Qld State Govt on environmental recommendations for electrical appliances

- Developed in conjunction with Energex a system whereby the electrical supplier could monitor the use of energy used by a/c units and restrict the use when necessary




Education

Accounting Diploma - Cert1V Finance Broking

TMA Aust Pty Ltd
Sydney, NSW
09.2006

Skills

  • MS Office
  • Project Planning
  • Data Management
  • Team Management
  • [Equipment] Operation

Accomplishments

I have been involved with Sports Administration for many years and I regard my major accomplishments as follows; I was a director, vice president & president of Soccer West Coast during the 90's. I was also a Director of The Soccer Administration of WA and represented WA at Soccer Australia meetings held in Sydney.

As a delegate to Soccer Australia I was instrumental in changing our brand from Soccer to Football to bring our code into line with Asia & Europe. I also convinced our stakeholders to dispense with ethnic club names to encourage membership of juniors and older players.

I hosted a FIFA African delegation in 1998 and was made an honorary FIFA delegate for my work.

Timeline

WA State Manager

Mitsubishi Heavy Industries Air Conditioning
03.2013 - 04.2014

Commercial & Air Conditioning Manager

The Good Guys
08.2008 - 06.2013

Accounting Diploma - Cert1V Finance Broking

TMA Aust Pty Ltd
Ron Benson