Hi, I’m
RONNA MANTONG
Christmas Island,WA
Summary
Dedicated and detail-oriented Compliance Officer with a proven track record of ensuring adherence to laws, regulations, and policies within a high-stakes environment. Seeking to leverage my skills in integrity, ethics, and clear communication to contribute to the safety, security, and well-being of detainees and Employee of the Month July 2023 as Compliance Officer at CIIDC.
Overview
2
years of professional experience
Work History
Serco Immigration Services
(Target Position) Detainee Service Officer
09.2023 - Current
Job overview
- Showcased unwavering commitment to detainees' safety and well-being on behalf of an Australian Government Department.
- Worked seamlessly within a diverse team to maintain centre safety and security, always striving for top-notch service.
- Used clear and effective communication skills to engage with detainees from various backgrounds, ensuring their needs were met.
- Displayed resilience in handling challenging situations, and a knack for finding solutions through negotiation.
- Adapted flexibly to different shifts and schedules as needed by the centre, always ready to contribute.
- Demonstrated keen attention to detail in maintaining a secure environment.
- Proficiently used computers for daily tasks and documentation.
- Maintained a strong drive for learning and personal growth, consistently going the extra mile to serve effectively.
Serco Immigration Services
COMPLIANCE OFFICER
01.2023 - Current
Job overview
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and ensured compliance with all relevant laws, regulations, and policies within the detention facility, maintaining a strong ethical standard.
- Conducted regular audits and inspections, reporting on compliance levels and implementing policies, procedures, and guidelines.
- Investigated and reported any breaches or violations of policies or regulations, showcasing attention to detail and problem-solving abilities.
- Collaborated with management and staff to identify and address compliance issues, fostering teamwork and cooperation.
- Maintained accurate records and documentation related to compliance activities, ensuring transparency and accountability.
- Ensured that detention centre staff and contractors adhered to safety and security protocols, contributing to the overall safety of the facility.
- Kept records of training sessions, compliance-related incidents, and corrective actions taken, emphasizing a commitment to improvement and efficiency.
Serco Immigration Services
Minute Taker
01.2023 - Current
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Attended meetings, hearings, and designated events within the detention centre, recording verbatim or summarized minutes with a focus on accuracy and neutrality.
- Maintained a high level of confidentiality and discretion when handling sensitive information, showcasing trustworthiness.
- Transcribed handwritten notes into well-structured and organized digital documents, demonstrating excellent organizational skills.
- Reviewed and edited minutes for accuracy, completeness, and clarity, ensuring effective communication.
- Distributed finalized minutes to relevant stakeholders in a timely manner, highlighting strong communication and follow-through.
- Created and maintained an organized filing system for meeting minutes and related documents, contributing to an efficient workflow.
- Collaborated with colleagues and staff to clarify information, facilitating effective decision-making processes.
Serco Immigration Services
Commercial Cleaner
09.2021 - 01.2023
Job overview
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Restocked rooms and common areas with supplies.
- Carried out additional tasks requested by leadership.
- Performed spot cleaning on high-touch areas.
- Documented labor hours and work performed for accurate recordkeeping.
Education
Systems Technology Institute CollegeManila Philippines
Bachelor of Science from INFORMATION TECHNOLOGY
03.2019
Skills
- Time Management
- Programming
- Supportive Counselling Techniques
- Customer Accounts Management
- Site inspection
- Reporting management
- Document examination
- Graphic design
- Multitasking
- Creative thinking
- Prioritization
- Microsoft Office
Accomplishments
Employee of the Month July 2023 as Compliance Officer
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
(Target Position) Detainee Service Officer
Serco Immigration Services
09.2023 - Current
COMPLIANCE OFFICER
Serco Immigration Services
01.2023 - Current
Minute Taker
Serco Immigration Services
01.2023 - Current
Commercial Cleaner
Serco Immigration Services
09.2021 - 01.2023
Systems Technology Institute College
Bachelor of Science from INFORMATION TECHNOLOGY
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