Thanh Hoa Dang
Cabramatta,NSW
Summary
Resourceful Service Officer known for high productivity and efficient task completion. Specialize in customer service management, all area's of VIDC compounds and procedure's, Transport and escort, conflict resolution, and operational improvement Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments. Committed to delivering exceptional service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detainee Service Officer
Serco
Villawood, N.S.W.
07.2018 - Current
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict within compounds.
- Escorted detainees within the facility and externally, including to and from compounds, medical appointments, hospitals, courts, specialists, banks, and recreational activities.
- Traveling and transferring detainees to other states via chartered, domestic, and aviation.
- Collecting detainees from police stations interstate and regional.
- Safeguarding detainees in alternate places of detention, locally, and interstate.
- Secondments to Christmas Island and interstate.
- Assisting the Emergency Response Team when required to safeguard officers and detainees.
- Facilitation of Maximum Security (Blaxland), when required.
- Reports for compliance with stakeholders.
- Master Control assistance when required.
Education
High School Diploma -
Patrician Brothers College
Fairfield, NSW12-1997
Skills
- Written and verbal communication
- Analytical thinking
- Policy understanding
- Relationship building
- Documentation skills
- Professional demeanor
- Microsoft Access
- Proficient in Microsoft software
- Multicultural sensitivity
- Interviewing skills
- Reporting and documentation
- Effective customer communication
- Time Management and Organization
- Multitasking capacity
- First Aid CPR, AED
- Reliability
- Team building
- Youth programming
- Conflict resolution
- Applied behavior analysis
- Safety and risk assessments
- Problem-solving aptitude
Certification
- First Aid
- Certificate 4 Warehousing
- Certificate II security
- Return to work coordinator
Languages
Vietnamese
Professional
References
References available upon request.
Timeline
Detainee Service Officer
Serco
07.2018 - Current
High School Diploma -
Patrician Brothers College
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