Rosabel Kestel
Perth,WA
Summary
Driven Retail Store Manager and Sales Assistant with a proven track record at Industrie Clothing, excelling in customer engagement and sales growth. Mastered POS operations and cash handling, while fostering strong customer relationships, leading to significant repeat business. Demonstrated punctuality and goal-oriented strategies, surpassing sales targets through effective team coaching and visual merchandising. Motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Industrie Clothing
03.2021 - Current
- Maintained a clean, organised store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
Retail Store Manager
Industrie Clothing
02.2023 - 05.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Crew Member
IGA Supermarket
01.2018 - 10.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Education
Mercy College
Koondoola, WA10.2018
Skills
- Punctuality
- Cash Handling
- Building rapport
- Goal-Oriented
- Visual Merchandising
- POS Terminal Operation
- Retail Sales
Accomplishments
- Achieved monthly sales target consecutively for 2 months I was manager of the store
- Industrie Leadership and Brand Ambassador Award 2023
Timeline
Retail Store Manager
Industrie Clothing
02.2023 - 05.2023
Retail Sales Assistant
Industrie Clothing
03.2021 - Current
Crew Member
IGA Supermarket
01.2018 - 10.2021
Mercy College
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