ROSHAN MORAES
Colombo,Sri Lanka
Summary
Sales Assistant with 1 year of experience providing exceptional customer service and support in fast-paced retail environments. Proficient in inventory management, merchandising, and fostering strong customer relationships. Demonstrated success in achieving sales targets and contributing to overall team performance. Eager to apply strong communication and problem-solving skills to excel in a sales-driven organization.
Overview
22
22
years of professional experience
Work History
Sales Assistant
Qatar Duty Free
10.2022 - Current
- Providing five‑star level of service as per Airline stranded for each passenger walking into Duty Free Complex
- Maximize sales revenue by achieving ambitious sales and brand target within the departmental budgets
- Maintaining attractive merchandising it all times
- Participating in brand training programs and engaging in training new employees
- Collaborative partnering within multinational teams
Showroom In-Charge
Royal Ceramic Lanka P.L.C.
Colombo, Sri Lanka
12.2018 - 01.2021
- Monitoring day to day Showroom operations, merchandising, monitoring stock movements and managing staff
- Coordination with B2B and B2C clients in enhancing business opportunities
- Was responsible for Identifying opportunities, threats, strengths and weaknesses of the competitors towards seeking avenues for business growth
- Was responsible for strengthening after sales relationships with client to regain further business opportunities
Sales Assistant / Brand Promoter
Qatar Airways Group
Doha, Qatar
03.2014 - 08.2018
- Responsible for providing exceptional customer service experience to customers as per Airline standards
- Responsible for constantly monitoring stock movement/ promotion activities and participation at brand promotional events of British American Tobacco Group
- Maximizing sales opportunities in achieving brand targets within department budgets
- Successfully completed Aviation Security Awareness conducted by Qatar Airways each year
- Monitoring shop display and attractive merchandising it all the times
- Collaboration with multinational teams across the organization
Sales Executive / Brand Ambassador
Flemingo Duty Free Pvt Ltd
Colombo, Sri Lanka
02.2013 - 03.2014
- Providing excellent customer service to all walk in passengers in to Duty-free premises
- Providing information on availability of promotional offers to customers
- Was responsible for promoting liquor brands of the company Edrington Group Scotland to achieve expected revenue targets
- Was actively involved in representing the brand as a brand ambassador
Shift Supervisor
Dubai, U.A.
03.2010 - 03.2012
- Handling daily store operations and ensuring continuity of smooth service
- Preparing weekly and monthly inventory reports
- Was responsible for ensuring in‑store daily sales targets are achieved, Procurement of goods as per store requirements though standard stock control systems
Shift Supervisor / Crew Member
Alshaya Group
Dubai, U.A.E.
03.2003 - 10.2007
- Maintaining quality assurance standards (FIFO) when purchasing and placing orders using FMC
- Reporting daily progress to store and Area Manager
- Handling shifts as per given tasks and targets
- Supervisory of CSR events organized by the company and the government of Dubai
- Guiding the team in achieving sales target on daily and monthly basis to reach maximum sales targets in line with the budget
- Procurement of goods as per store requirements though FMC System Stock controlling and maintaining stock levels by reporting to the Operation Manager on daily progress
Senior Marketing Executive
Homeland Group of Companies Pvt Ltd
Colombo, Sri Lanka
- Coordinated with Architects, Contractors and property Developer's and engaged in promoting company product range
- Engaged in maximize new sales opportunities
- Was responsible for meeting individual targets as well as company sales targets
- Engaged in initiating promotional Campaigns by collaborating with Marketing manager in pursuing the new business opportunities
- Responsible for above the line and below the line promotional campaign towards ongoing projects and business opportunities
Education
MBA -
university of …….
02.2025
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing (Asian Marketing Federation)
Colombo, Sri Lanka12.2018
General Certificate of Education (G.C.E O/L) -
Department of Examinations
Sri Lanka12.1995
Skills
- Team support and assistance
- Processing payments
- Merchandising proficiency
- Display building
- Upselling strategies
- Product management and pricing
Personal Information
- Date of Birth: 11/06/79
- Gender: Male
- Nationality: Sri Lankan
Timeline
Sales Assistant
Qatar Duty Free
10.2022 - Current
Showroom In-Charge
Royal Ceramic Lanka P.L.C.
12.2018 - 01.2021
Sales Assistant / Brand Promoter
Qatar Airways Group
03.2014 - 08.2018
Sales Executive / Brand Ambassador
Flemingo Duty Free Pvt Ltd
02.2013 - 03.2014
Shift Supervisor
03.2010 - 03.2012
Shift Supervisor / Crew Member
Alshaya Group
03.2003 - 10.2007
Senior Marketing Executive
Homeland Group of Companies Pvt Ltd
MBA -
university of …….
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing (Asian Marketing Federation)
General Certificate of Education (G.C.E O/L) -
Department of Examinations
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