ROSHANI SHRESTHA
Westmead,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Right At Home Care
08.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Care Service Employee
Fresh Hope Care
09.2020 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Showering, bathing, sponging, repositioning and skin care, hair washing, mouth and denture care.
• Assistance with toileting and delivery required linen, provision, removal and cleaning of
Bedpans.
• Assist with positioning, posture maintenance and comfort.
• Set up and assistance with patient meals and fluids for assessed low risk patients.
• Maintain the appearance and function of equipment such as lifting and mobilizing aids,
pressure reducing mattresses.
• Change and make up occupied and unoccupied beds.
• Promote and maintain a clean, comfortable and safe environment for patients, staff and
visitors. - Actively sought out feedback from supervisors and colleagues to continuously improve personal performance within the role.
- Administered medications as prescribed, closely monitoring patients for any adverse reactions or side effects.
- Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
Education
BACHELOR'S IN ENGINEERING - ELECTRICAL
TRIBHUVAN UNIVERSITY
KATHMANDU2018
Skills
- Report Preparation
- Microsoft Excel
- Active Listening
- Senior Leadership Support
- Daily living assistance
- Problem-solving
- Personal care
- Disability awareness
- Client confidentiality
- Incident reports
- Disability services
- Health and safety
Reference
Will be provided upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Disability Support Worker
Right At Home Care
08.2023 - Current
Care Service Employee
Fresh Hope Care
09.2020 - Current
BACHELOR'S IN ENGINEERING - ELECTRICAL
TRIBHUVAN UNIVERSITY
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