Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roukaya Merjan

Sydney,NSW

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

1
1
year of professional experience

Work History

Retail Sales Assistant

Dannya clothing
Sydney, NSW
06.2023 - 10.2023
  • Operated the cash register, accepted payment, and issued receipts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Resolved customer complaints in a professional manner.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted customers and provided excellent customer service.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted in setting up displays for promotional items.
  • Performed weekly cleaning duties such as dusting, mopping, vacuuming.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Cashier

henry harvest
Sydney, NSW
02.2023 - 05.2023
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

Certificate III - Early Childhood Education

Campbelltown Tafe
Campbelltown, NSW

Skills

  • Processing Payments
  • Opening and Closing Procedures
  • Stock Management
  • Fitting Room Maintenance
  • Merchandise Display
  • Punctuality
  • Goal-Oriented
  • Cash Handling
  • Returns Processing
  • time management
  • loss prevention

Languages

English
Full Professional
Arabic
Limited

Timeline

Retail Sales Assistant

Dannya clothing
06.2023 - 10.2023

Cashier

henry harvest
02.2023 - 05.2023

Certificate III - Early Childhood Education

Campbelltown Tafe

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Roukaya Merjan