Ruby Dilges
Yeppoon,QLD
Summary
Proven leader in retail environments, adept at boosting sales and enhancing customer satisfaction at Mr Toys Toyworld through expert customer service and strategic merchandising. Excels in teamwork, problem-solving, and computer skills, significantly improving operational efficiency. Demonstrates a flexible approach and a keen eye for detail, ensuring seamless store operations and inventory management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Casual Team Member
Optus
04.2024 - Current
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Retail Store Supervisor
Mr Toys Toyworld
04.2021 - 04.2024
- Answered product questions and assisted customers in selection and checkout.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Oversaw employees and store functions on daily basis.
Education
Bachelor of Arts - Ancient History
Macquire University
Sydney, NSW02.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible Schedule
- Computer Skills
- Product Knowledge
- Complex Problem-Solving
- Complaint resolution
- Sales and Marketing
Certification
Certificate III in Hospitality
Certificate I in Business
Certificate I in ICT
Timeline
Casual Team Member
Optus
04.2024 - Current
Retail Store Supervisor
Mr Toys Toyworld
04.2021 - 04.2024
Bachelor of Arts - Ancient History
Macquire University
Certificate III in Hospitality
Certificate I in Business
Certificate I in ICT
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