Ryan Hepworth
Medowie,NSW
Summary
Volunteer digital crisis supporter and uni student eager to build new skills. I have experience working with people under time constraints and pressure as well as evaluating risks and communicating empathetically. I’m familiar with computers and am proficient in the Microsoft Office suite and Genesys text chat support software. I’m eager to get involved and appreciate you taking the time to consider my resume.
Overview
1
1
Certification
3
3
years of post-secondary education
Work History
Volunteer Digital Crisis Supporter
LifeLine Australia
04.2026 - Current
- Work with people in crisis and at risk of suicide to support their mental health and promote their safety in a respectful and timely way.
- Use a text-chat based support system and Microsoft office.
- Use crisis support communication skills and procedures to connect with and support help seekers.
- Identify and explore risks to safety and escalate these to shift supervisors.
Education
Bachelor of Science - Psychological Science
University of Newcastle
Newcastle, NSW 02.2025 - 08.2026
Diploma Of Counselling -
Australian Institute of Professional Counsellors
04.2025 - 08.2026
Irrawang High School
Raymond Terrace, NSWSkills
- Written communication
- Microsoft Office Suite; Word, OneNote, Teams and PowerPoint
- Time management and working under pressure
- Eager to learn
Certification
- Full New South Wales Driver’s Licence
- First Aid Training, Royal Life Saving & Allens Training - Current
Timeline
Volunteer Digital Crisis Supporter
LifeLine Australia
04.2026 - Current
Diploma Of Counselling -
Australian Institute of Professional Counsellors
04.2025 - 08.2026
Bachelor of Science - Psychological Science
University of Newcastle
02.2025 - 08.2026
Irrawang High School