Ryan Sprackling
Melbourne,Australia
Summary
Organized and timely coach with 2 years of hands-on experience taking phone calls, handling correspondence and keeping areas neat and clean in gym facility. Experienced with both one-on-one training and group class coaching. Along with over 5 years providing excellent customer service in retail. Friendly and personable individual well-equipped with the necessary tools to ensure I complete my work efficiently. Committed to personally contributing to operation of clean, well-maintained health club and continuing to grow the business successfully.
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
Bunnings Warehouse
08.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Streamlined communication channels for improved customer interactions and faster issue resolution.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
- Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
Personal Trainer
Club Lime
05.2022 - 05.2024
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Streamlined scheduling processes for better time management and session availability.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
Customer Service Assistant
Target
03.2019 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Education
Certificate IV - Health And Fitness
FIT College
Fountain Gate, VIC05.2022
High School Diploma -
Rowville Secondary College
Rowville, VIC11.2021
Skills
Technical Support
Scheduling
Data Entry
Record preparation
Service-oriented mindset
Administrative Support
Timeline
Customer Service Team Member
Bunnings Warehouse
08.2023 - Current
Personal Trainer
Club Lime
05.2022 - 05.2024
Customer Service Assistant
Target
03.2019 - 01.2023
Certificate IV - Health And Fitness
FIT College
High School Diploma -
Rowville Secondary College
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