Ryan Osborne
ASQUITH ,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Kmart
09.2017 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Greeted customers, helped locate merchandise, asked questions to accurately determine what they're after.
- Answered incoming calls and emails to provide product information, features and benefits.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Pittwater High School
Mona Vale, NSW2015
Skills
- POS Transactions
- Complex Problem-Solving
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Cash Register Operation
Accomplishments
- Supervised team of 5-7 different staff members each night.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Retail Assistant
Kmart
09.2017 - Current
High School Diploma -
Pittwater High School
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