Sagar Tamang
Hadfield,VIC
Summary
Proven Food and Beverage Attendant with a track record of delivering top-notch guest service and maintaining rigorous food safety standards. At Marcel's on West, excelled in high-pressure situations, enhancing customer satisfaction and loyalty through effective problem-solving and adaptability. Skilled in POS system operation and staff leadership, consistently contributing to team success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Marcel's on West
Hadfield, VIC
02.2023 - Current
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Food and Beverage Attendant
Chapter Three Espresso and Bar
Canterbury, VIC
05.2022 - 02.2023
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Attendant
La Brioche
Abu Dhabi,UAE
03.2019 - 03.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Bachelor Of Business Admin. - Hospitality Administration And Management
Canterbury Institute of Management
Melbourne, VICDiploma Of Hospitality Management And Tourism - Hospitality Administration And Management
Australia Vocational Education And Training Academ
Melbourne, VIC06.2024
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Food Preparation
- Dining room organization
- Food safety knowledge
- Order Accuracy
- Inventory
- Phone orders
- Menu expertise
- Beverage Preparation
- Ingredient Preparation
- Cross-Training Capabilities
- Staff Leadership
- Order Management
- Staff Supervision
- Inventory Management
- Upselling strategies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Safe Food Handling
- Clear Communication
- Cash Register Operation
- Flexible Schedule
- Multitasking Abilities
- Guest service
- Food Running
- Cleaning
- POS System Operation
Languages
English, Hindi, Nepali
Full Professional
Timeline
Food and Beverage Attendant
Marcel's on West
02.2023 - Current
Food and Beverage Attendant
Chapter Three Espresso and Bar
05.2022 - 02.2023
Food and Beverage Attendant
La Brioche
03.2019 - 03.2021
Bachelor Of Business Admin. - Hospitality Administration And Management
Canterbury Institute of Management
Diploma Of Hospitality Management And Tourism - Hospitality Administration And Management
Australia Vocational Education And Training Academ