Sahfia-Rose Matthews-Tioriori
Gold coast,AU
Summary
To seek and maintain a full-time position that offers professional challenges. I am hardworking, reliable, and motivated to learn and grow. I can work in a team environment or independently and am ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Bellouis
2023.10 - 2024.07
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Domestic and commercial cleaner
Gold Coast Shine Cleaning
2022.11 - 2023.10
- Cleaned floors and rooms, including dusting, mopping, sweeping, vacuuming, picking up larger objects off the floor, and spot cleaning glass and windows
- Cleaned restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals
- Sets up, stocks, and maintains cleaning equipment and supplies
- Monitors and maintains sanitation and organization of assigned areas
- Transports dirty linens to correct area to be cleaned and restocks areas with clean linens.
Assistant Manager
Pizza Zone
2022.02 - 2022.10
- Recorded Income and expenses
- Trained new staff in front-of-house procedures, customer service and cleaning
- Responsible for opening and setting up the store for the days running and closing of the store at the end of the shift
- Food preparations and cooking
- Used POS system to enter orders, process payments and issue receipts
- Ordered supplies and corresponded with supply chains for the restaurant
- Managed social media accounts.
Outdoor Maintaince worker
Cut em green
2016.01 - 2020.01
- Maintained grounds by mowing, weeding, hedgecutting, taking care of garden and general clean-up
- Complied with safety procedures to avoid mishaps from maintance equipment and tools
- Performed regular maintenance and minor repairs on the lawn care equipment and tools
- Prepared outdoor areas for various weather conditions by weatherproofing, covering outdoor furniture, tying down unsecured items, etc.
Education
Otorohanga College
New Zealand2016
Skills
- Payment Processing
- Customer Service
- Call Center Operations
- Account updating
- Call Center Customer Service
- Transcription
- Complaint resolution
- Data Entry
Timeline
Call Center Customer Service Representative
Bellouis
2023.10 - 2024.07
Domestic and commercial cleaner
Gold Coast Shine Cleaning
2022.11 - 2023.10
Assistant Manager
Pizza Zone
2022.02 - 2022.10
Outdoor Maintaince worker
Cut em green
2016.01 - 2020.01
Otorohanga College