Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sahfia-Rose Matthews-Tioriori

Gold coast,AU

Summary

To seek and maintain a full-time position that offers professional challenges. I am hardworking, reliable, and motivated to learn and grow. I can work in a team environment or independently and am ready to help the team achieve company goals.

Overview

9
9
years of professional experience

Work History

Call Center Customer Service Representative

Bellouis
2023.10 - 2024.07
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.

Domestic and commercial cleaner

Gold Coast Shine Cleaning
2022.11 - 2023.10
  • Cleaned floors and rooms, including dusting, mopping, sweeping, vacuuming, picking up larger objects off the floor, and spot cleaning glass and windows
  • Cleaned restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals
  • Sets up, stocks, and maintains cleaning equipment and supplies
  • Monitors and maintains sanitation and organization of assigned areas
  • Transports dirty linens to correct area to be cleaned and restocks areas with clean linens.

Assistant Manager

Pizza Zone
2022.02 - 2022.10
  • Recorded Income and expenses
  • Trained new staff in front-of-house procedures, customer service and cleaning
  • Responsible for opening and setting up the store for the days running and closing of the store at the end of the shift
  • Food preparations and cooking
  • Used POS system to enter orders, process payments and issue receipts
  • Ordered supplies and corresponded with supply chains for the restaurant
  • Managed social media accounts.

Outdoor Maintaince worker

Cut em green
2016.01 - 2020.01
  • Maintained grounds by mowing, weeding, hedgecutting, taking care of garden and general clean-up
  • Complied with safety procedures to avoid mishaps from maintance equipment and tools
  • Performed regular maintenance and minor repairs on the lawn care equipment and tools
  • Prepared outdoor areas for various weather conditions by weatherproofing, covering outdoor furniture, tying down unsecured items, etc.

Education

Otorohanga College
New Zealand
2016

Skills

  • Payment Processing
  • Customer Service
  • Call Center Operations
  • Account updating
  • Call Center Customer Service
  • Transcription
  • Complaint resolution
  • Data Entry

Timeline

Call Center Customer Service Representative

Bellouis
2023.10 - 2024.07

Domestic and commercial cleaner

Gold Coast Shine Cleaning
2022.11 - 2023.10

Assistant Manager

Pizza Zone
2022.02 - 2022.10

Outdoor Maintaince worker

Cut em green
2016.01 - 2020.01

Otorohanga College
Sahfia-Rose Matthews-Tioriori