Sally Lehnhoff

Reception/Front desk

• Screened and transferred incoming calls, took messages and transmitted information and documents to internal personnel.
• Addressed inquiries professionally and in a timely manner.
• Liaised with external stakeholders on behalf of managers.
• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Maintained personnel records and updated internal databases to support management.
• Increased customer service success rates by quickly resolving issues.
• Drafted common document templates to reduce time spent creating documents from scratch.

Procurement

• Ordered/maintained office supplies
• Order/maintained PPE for nurses, personal carers and office staff.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.

Data integrity

• Assisted in maintaining accurate client records.

• Payroll
• Timekeeping
• Client Billing
• Data Integrity

Support Coordinator/Team Leader

Manage daily roster changes

Support front line staff

Reception/front desk backfill

Data Integrity

Manage client information

Community support and care for clients

Assisted daily living activities

Social Support

In Home Respite

Medication supervision