Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salwa Yaghi

Sydney,NSW

Summary

Motivated and detail-oriented Psychology student with a strong work ethic and a deep interest in the health sciences. Aspiring to build a career in allied health, with a clear focus on gaining practical experience to strengthen future postgraduate applications. Experienced in both customer service and healthcare environments, bringing exceptional communication skills, a commitment to excellence, and a genuine passion for supporting others in clinical settings.

Overview

5
5
years of professional experience

Work History

Retail Pharmacy Assistant

Pharmacy 4 Less
03.2024 - Current
  • Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
  • Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
  • Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Business Manager

Family- Owned Business (Fully Loaded)
10.2024 - 02.2025


  • Developed marketing strategies to increase sales and expand customer base
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Handled supplier negotiations and maintained strong vendor relationships.
  • Implemented new customer service strategies, leading to a 60% increase in customer retention.

Team Leader

KFC
04.2020 - 11.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Assisted in recruitment to build team of top performers.

Education

Bachelor Of Arts - Psychology

Macquarie University
Sydney, NSW

Skills

  • Strong communication and interpersonal skills
  • Detail-oriented and highly-organised
  • Adaptable and hardworking (workaholic tendency)
  • Prescription processing
  • Healthcare regulations compliance
  • Medication dispensing
  • Patient counselling
  • POS system operation
  • Filing documents
  • Coaching and mentoring
  • Team building
  • Client retention strategies

Languages

Arabic
Native or Bilingual

Timeline

Business Manager

Family- Owned Business (Fully Loaded)
10.2024 - 02.2025

Retail Pharmacy Assistant

Pharmacy 4 Less
03.2024 - Current

Team Leader

KFC
04.2020 - 11.2024

Bachelor Of Arts - Psychology

Macquarie University

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Salwa Yaghi