Sam Fogarty
Richmond,VIC
Summary
Proven leader in the hospitality sector, adept at bar management and staff training, with a track record of fostering customer loyalty at Black Rhino Group and multiple Funlab Venues. Skilled in inventory management and creating safe, welcoming environments, I excel in elevating guest experiences and negotiating with suppliers, ensuring both operational excellence and cost efficiency.
Overview
9
9
years of professional experience
Work History
Bar Manager
Black Rhino Group
03.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Bar Supervisor
Funlab
06.2021 - Current
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Bar Attendant
The Swan Hotel
04.2022 - 04.2023
- Maintained sufficient inventory to meet business operation needs.
- Maintained composure on long tedious shifts with a rough clientel
- Worked the Grand Final day at one of the busiest venues that gets the footy crowd
Striker/Caddy
Funlab
11.2019 - 06.2021
- Working reception with mixed duties of Strike and Holey Moley customers.
- Worked predominantly on escape, with Spellbound and Four Kingdoms.
- When the venue was closed during COVID I worked online with the escape room functions from home.
Wait/Cafe Staff Member
Gluttony It's A Sin
07.2015 - 05.2017
- Cultivated warm relationships with regular customers
- Served food and beverages promptly with aa focused attention to customer needs
- Maintained clean and organised dining and service areas to uphold restaurant hygiene
Retail Assistant
Sixes & Sevens
04.2015 - 06.2016
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - Cert4 Youth Work
Swinburne University of Tech
Melbourne, VIC06.2023
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Shift/Staff Scheduling
- Inventory Management
- Guest Interaction
- Supply Ordering
- Supervisory Experience
Timeline
Bar Manager
Black Rhino Group
03.2023 - Current
Bar Attendant
The Swan Hotel
04.2022 - 04.2023
Bar Supervisor
Funlab
06.2021 - Current
Striker/Caddy
Funlab
11.2019 - 06.2021
Wait/Cafe Staff Member
Gluttony It's A Sin
07.2015 - 05.2017
Retail Assistant
Sixes & Sevens
04.2015 - 06.2016
No Degree - Cert4 Youth Work
Swinburne University of Tech
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