Sam Smith
Kelso,NSW
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Assistant
The Lolly Bug
Little Hartley, NSW
06.2023 - Current
- Processed payments using cash register, credit card machine and POS system.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, answered queries and provided advice.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers efficiently during peak hours of business.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Performed regular inventory checks to ensure accurate stock control.
Operations Manager
Harvey Norman
Various Locations, NSW & VIC
09.2006 - 09.2020
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Reviewed and approved vendor invoices.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers to determine wants or needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Lithgow High School
Lithgow NSW01-2004
Skills
- Retail transactions processing
- Signage updating
- POS system operation
- Sales target achievement
- Product knowledge expertise
- Order fulfillment
- Product merchandising
- Complaint handling
- Product restocking
- Inventory replenishment
- Customer service
- Effective communication
Certification
- NSW Driver License
- Barista
- First Aid & CPR
References
References available upon request.
Timeline
Retail Assistant
The Lolly Bug
06.2023 - Current
Operations Manager
Harvey Norman
09.2006 - 09.2020
High School Diploma -
Lithgow High School
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