Samantha Chilcott

I have been a stay at home mum raising my children since 2011 . I started a small business within that time and successfully ran it for a few years and moved to Wangaratta from Melbourne in 2016.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.

• Inbound/Outbound call centre I would manage small to medium accounts using up to12 in-house computer systems to seek information and follow up overdue payments

• Coordinating and allocating work to people via intranet across Australia
• Transcript checking, merging and transmitting to judges and associates in an efficient and timely manner

• Attending County and Supreme courts for provision of court recording and transcribing
• Office duties included filing, customer service, answering phones and in-house enquiries from court officials, solicitors and the general public

• Directory assistance for Vodafone and paging services
• I would take up to700 calls a shift attending to customer inquiries and problem solving

• Working on a rotating roster connecting new phone contracts and signing up customers
• I was also left responsible for managing the store and the other employee’s at times

• Responsible for a4 line incoming switchboard, my day would also include a range of office duties such as processing annual statements, filing, faxing, answering customer enquiries and money handling