Samantha Germana
Wagga Wagga,NSW
Summary
Driven and detail-oriented professional with proven leadership skills and a track record of enhancing customer experience at Evans Shoes. Excelled in team cooperation and customer service, significantly contributing to a welcoming store environment. Demonstrates punctuality and product knowledge, ensuring operational excellence and customer satisfaction. Eager to learn and contribute effectively to a dynamic workplace.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
Evans Shoes
11.2019 - Current
- Promoted to 3IC, showcasing leadership abilities in guiding and working within a team environment.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Cafe Worker
Country Bonsai Cafe/Garden Centre
11.2016 - 10.2019
- Acquired valuable customer service skills.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
High School Diploma -
Mount Austin High School
Wagga Wagga, NSW11.2016
Skills
- Punctuality
- Friendly and Helpful
- Attention to Detail
- Reliable and Responsible
- Team Cooperation
- Customer Service/Assistance
- Store Opening and Closing
- Stocking and Receiving
Additional Information
Available upon request
Timeline
Retail Sales Assistant
Evans Shoes
11.2019 - Current
Cafe Worker
Country Bonsai Cafe/Garden Centre
11.2016 - 10.2019
High School Diploma -
Mount Austin High School
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