Samantha Gordon
Werribee,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
National Administration Manager
Premier Fresh Australia
Yarraville, VIC
06.2014 - 09.2024
- Executed high-quality customer support to maintain satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Presentation College Windsor
East St Kilda11-1990
Skills
- Multitasking and organization
- Customer relations
- Complaint resolution
- Document control
- Client relations
- Inbound and outbound calling
- Verbal and written communication
- Product and service solutions
- Microsoft Office Suite
- Tactful and diplomatic
Affiliations
- Gardening
- Camping and fishing
- Family
Certification
- Working with Children's check
References
References available upon request.
Timeline
National Administration Manager
Premier Fresh Australia
06.2014 - 09.2024
High School Diploma -
Presentation College Windsor
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