Samantha O’Keefe
Summary
Dedicated and experienced professional with extensive case management and client support expertise, currently backfilling as KEYS Senior Case Manager at Anglicare Victoria. Passionate about delivering trauma-informed care and creating positive outcomes for young people in residential care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Acting KEYS Senior Case Manager
Anglicare Victoria
01.2024 - Current
- Facilitated multidisciplinary care teams to address the holistic needs of young people in residential care
- Managed case records and ensured compliance with all documentation requirements
- Delivered trauma-informed interventions, supporting youth with complex mental health and family issues
- Advocated for young people, liaising with DFFH, educational institutions, and service providers
Residential Administration Officer
Anglicare Victoria
01.2024 - Current
- Supported residential services operations by managing data, coordinating resources, and maintaining compliance with policies
- Worked closely with case managers to deliver client-focused outcomes
- Assisted in HR, fleet, IT, and financial processes, ensuring streamlined service delivery
One-on-One Inclusive Coach
Waverley Gymnastics Centre
01.2022 - 01.2023
- Supported children with disabilities in gymnastics, fostering confidence and participation
- Developed individualized strategies to address behavioural challenges
Pharmacy Manager
Chemist Warehouse
01.2011 - 01.2022
- Managed daily operations, staff training, and client support, ensuring compliance with industry standards
Education
Diploma - Community Services
Holmesglen Moorabbin
01.2023
Certificate III & IV - Fitness
Australian Fitness Academy
01.2017
Diploma III & IV - Pharmacy
Chemist Warehouse
01.2016
Skills
- Case Coordination and Management
- Stakeholder Engagement and Advocacy
- Child Protection and Trauma-Informed Care
- Strong Rapport Building with Young People
- Crisis Intervention and Conflict Resolution
- Comprehensive Understanding of LAC
Certification
- Therapeutic Crisis Intervention (TCI) Training
- First Aid Certification
- Child Safety and Mandatory Reporting
Timeline
Acting KEYS Senior Case Manager
Anglicare Victoria
01.2024 - Current
Residential Administration Officer
Anglicare Victoria
01.2024 - Current
One-on-One Inclusive Coach
Waverley Gymnastics Centre
01.2022 - 01.2023
Pharmacy Manager
Chemist Warehouse
01.2011 - 01.2022
Certificate III & IV - Fitness
Australian Fitness Academy
Diploma III & IV - Pharmacy
Chemist Warehouse
Diploma - Community Services
Holmesglen Moorabbin
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