Samuel Walch
Burleigh Heads,QLD
Overview
7
7
years of professional experience
Work History
Console Operator
Brians Auto Centre
10.2023 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Maintained a safe working environment by adhering to established health and safety protocols.
Club Attendant
Mermaid Beach Bowls Club
10.2022 - 10.2023
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting..
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
CSR I-2 I-15 I-50
Serco
03.2023 - 05.2023
- Managed high call volumes, maintaining a professional demeanour and effectively multitasking in a fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Bottleshop Retail
Palmer Group (Vale Hotel)
03.2022 - 05.2023
F&B Attendant
Palmer Group (Vale Hotel)
12.2021 - 05.2022
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Enabled seamless event execution by assisting in setup, breakdown, and service during private functions or special occasions.
Delivery Driver
Saltwater Cafe
08.2020 - 12.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Hotel Attendant
Mercure Hotel
04.2021 - 08.2021
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained hotel cleanliness and appearance, contributing to a welcoming environment for guests.
- Collaborated with housekeeping team to ensure all rooms were prepared and ready for guest arrivals.
- Coordinated with maintenance team to address any necessary repairs or improvements in guest rooms or common areas.
Cellar Door Sales
Fork In The Road Wines
01.2019 - 03.2019
- Developed strong relationships with customers, leading to increased repeat business and referrals.
- Completed documentation smoothly to finalize sales.
- Adhered to food safety standards throughout the entire packing process, minimizing contamination risks.
Bartender
Quay Inn
07.2018 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kitchen Hand
Vasarellis
02.2018 - 06.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
Restaurant Waiter
Lang's Kitchen
09.2017 - 12.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
Willunga Waldorf School
Willunga, SA12.2017
Skills
- Communication abilities
- CPR Certified
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Martial arts training background
- Knowledge of Martial Arts Philosophy
Timeline
Console Operator
Brians Auto Centre
10.2023 - Current
CSR I-2 I-15 I-50
Serco
03.2023 - 05.2023
Club Attendant
Mermaid Beach Bowls Club
10.2022 - 10.2023
Bottleshop Retail
Palmer Group (Vale Hotel)
03.2022 - 05.2023
F&B Attendant
Palmer Group (Vale Hotel)
12.2021 - 05.2022
Hotel Attendant
Mercure Hotel
04.2021 - 08.2021
Delivery Driver
Saltwater Cafe
08.2020 - 12.2021
Cellar Door Sales
Fork In The Road Wines
01.2019 - 03.2019
Bartender
Quay Inn
07.2018 - 12.2018
Kitchen Hand
Vasarellis
02.2018 - 06.2018
Restaurant Waiter
Lang's Kitchen
09.2017 - 12.2017
High School Diploma -
Willunga Waldorf School
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