Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Timeline
Generic

Sandra George

Adelaide,SA

Summary

Detail-oriented professional with a strong academic background and a commitment to public service. Currently pursuing a Bachelor of Pharmacy (Honors) while leveraging wide experience with the Australian Border Force. Demonstrated ability to efficiently manage responsibilities in both academic and professional settings, balancing coursework demands with the demands of a challenging government role. Skilled in conflict management, working under pressure and a fast-paced learner, with a passion and commitment to continuous growth, and eager to take on new challenges and responsibilities. Proactive problem-solver, seeking opportunities to apply the extensive practical experience to drive a positive impact within the role.

Overview

6
6
years of professional experience

Work History

Assistant Border Force Officer (APS 2)

Department of Home Affairs
Sydney
07.2023 - Current
  • Assist frontline operational teams to meet peaks associated with the movement of people and goods across the border
  • Officers undertake administrative and operational support duties such as processing passengers through the international airport/seaports, directing passengers and administrative tasks such as generating seizure notices
  • Officers interact with members of the community and foreign visitors.

Customer Service Administration Assistant

Alice Springs Town Council
Alice Springs
01.2019 - 12.2023
  • Assist with the administration of facility bookings for individuals
  • Assist with payroll function for ASALC
  • Assist with banking of ASALC takings and the reconciliation of all financial operations
  • Undertake facility opening and closing procedures as required
  • Perform other duties including emergency assistance in line with primary objective as directed by supervisor
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Investigated and resolved accounting, service, and delivery concerns
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Ward Secretary

Concord Repatriation General Hospital
Sydney
05.2023 - 09.2023
  • Provide an efficient and effective front line administrative service for clinical units
  • Effective, excellent communication
  • Appropriate financial elections
  • Well informed customers in relation to inpatient and outpatient services
  • Corporate support functions
  • Timely and accurate data collection and processing.

Grand Health Medical Centre Adelaide

Adelaide
08.2022 - 12.2022
  • Welcoming patients and visitors
  • Answering the telephone and answering any inquiries
  • Scheduling appointments and keep those appointments on time
  • Assisting patients with completing necessary forms and documentation
  • Keeping a clean and calm reception area
  • Trained in using Best Practice.

Senior Lifeguard

Alice Springs Town Council
Alice Springs
08.2019 - 12.2022
  • Managed a group of pool lifeguards and managed evacuation scenarios
  • Capable of holding responsibility for the whole facility, as the chief warden
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Detailed safety rules and procedures regarding activities to customers and guests
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges
  • Maintained rescue equipment by conducting inspections and completing basic repairs.

Customer Service Representative

Datacom
Adelaide
08.2021 - 03.2022
  • Able to demonstrate your focus on customer service
  • Proficiency in verbal and written communication skills
  • Listening skills in identifying customer needs and provide appropriate solutions to customer enquiries
  • Intermediate computer skills
  • Able to effectively manage sensitive customer interactions
  • Able to demonstrate your own sense of self-awareness as well as empathy for others.

Voluntary Worker

Purple House
Alice Springs
09.2020 - 10.2020
  • Assistance with day-to-day activities at The Purple House in Alice Springs, including specific projects and remote volunteer opportunities
  • Served customers in a friendly, efficient manner following outlined steps of service.

Crew Member

McDonald's
Alice Springs
06.2018 - 12.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Worked front counter, drive-thru and other areas as needed
  • Fast-paced environment, requiring a high technological knowledge.

Work Experience

Alice Springs Hospital
Alice Springs
09.2018 - 09.2018
  • Helping set up dialysis machines
  • Providing safe drug use
  • Provided support and companionship to patients in need of assistance
  • Weighed patients and took blood pressure and vital signs to assist nursing staff
  • Basic admin responsibilities, including data entry.

Education

Bachelor of Pharmacy (Honors) -

University of South Australia
true

Certificate 4 in Hospitality -

Charles Darwin University
Alice Springs, NT

High School -

St Philip's Christian College
Alice Springs, NT

Skills

  • Customer Service Skills
  • Complex Communication Skills
  • Effective Problem Solver
  • Team Work
  • Conflict Resolution
  • Fast-paced Learner
  • Strategic Planning
  • Task Prioritization

References

  • Narelle Krollig Alice Springs Aquatic and Leisure Centre, NKrollig@asalc.com.au, 0447425155
  • Nick De Silva, Charles Darwin University, 0417847601
  • Nathalie Meyer-Zbinden, Australian Air Force Cadets, nathalie.meyer-zbinden@airforcecadets.gov.au, 0400546445

Languages

English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Professional

Affiliations

  • Was an active member in the Australian Air Force Cadets
  • Attained the rank of Cadet Under Officer
  • Carried out the responsibilities as a training officer, finance officer and other duties

Timeline

Assistant Border Force Officer (APS 2)

Department of Home Affairs
07.2023 - Current

Ward Secretary

Concord Repatriation General Hospital
05.2023 - 09.2023

Grand Health Medical Centre Adelaide

08.2022 - 12.2022

Customer Service Representative

Datacom
08.2021 - 03.2022

Voluntary Worker

Purple House
09.2020 - 10.2020

Senior Lifeguard

Alice Springs Town Council
08.2019 - 12.2022

Customer Service Administration Assistant

Alice Springs Town Council
01.2019 - 12.2023

Work Experience

Alice Springs Hospital
09.2018 - 09.2018

Crew Member

McDonald's
06.2018 - 12.2018

Bachelor of Pharmacy (Honors) -

University of South Australia

Certificate 4 in Hospitality -

Charles Darwin University

High School -

St Philip's Christian College

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Sandra George