Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Sandra Koroblitsas

Melbourne

Summary

A Senior Claims Support Officer with over 16 years’ experience supporting the delivery of workers compensation and services with the registration and payments team. Experienced in operational policy development, implementation of legislative and regulatory changes, and continuous improvement initiatives ensuring the delivery of intended outcomes. Self-motivated, enthusiastic, and reliable. A hard worker who is resilient to change and always seeking opportunities to develop further to achieve potentials.

Overview

18
18
years of professional experience

Work History

Senior Claims Support Officer

DXC
05.2009 - 08.2025
  • Delivering high level customer service to injured workers, medical providers and employers in relation to injured workers compensation claims in the registration and payments team.
  • Exercise independent judgement to ensure changes and/or initiatives are adequately evaluated and scoped for business implementation.
  • Process common law settlement payments to injured workers requiring high level of accuracy and no room for error.
  • Collaborated with WorkSafe during the implementation of new functions often attending meetings at WorkSafe with other agents and reporting back to team.
  • Process high volumes of medical invoices to injured workers, medical providers and employers in a fast paced and sometimes stressful environment.
  • Liaising with WorkSafe when registering providers who are either ceased or looking to register their business.
  • Deliver high-quality problem-solving skills when dealing with recoveries of payments and cancellations.
  • Assisting fellow employees with complex tasks due to extensive experience in accounts and claims.
  • Provide ongoing leadership, coaching, support and development to registration and payments team.
  • Exercise professional judgement in developing solutions to complex tasks and customer service complaints.
  • Challenge the status quo and develop strategies to contribute towards business efficiencies and improvements.
  • Develop new and update existing work instructions to support changing processes.

Registration and Licensing Officer

VicRoads
04.2007 - 05.2009
  • Processing of License and Registration records for providers and stakeholders.
  • Processing of license extracts and license and registration searches.
  • Deliver high customer service to employers when providing confidential information regarding driver license records and history.
  • Exercising a highly professional work ethics when dealing with highly sensitive information and always doing so according to Privacy Laws and Legislation.
  • Negotiate with and influence stakeholders to achieve successful outcomes in relation to policy development, interpretation, and application.
  • Contribute to the process of transitioning from paper-based enquiries to adobe acrobat, collaborating with IT services to deliver a new and fast way of processing tasks.
  • Proving leadership to fellow employees as an acting team leader.

Education

High School Diploma -

Santa Maria College
Northcote, VIC
12-2002

Skills

  • Highly developed organizational and time management skills
  • Strong verbal and written communication skills, at all levels
  • Strong ability to work in fast paced environment
  • Customer experience and service delivery
  • Strong analytical skills
  • Strong stakeholder engagement skills
  • Experienced in leadership and management
  • Extensive knowledge of Registration and Licensing functions
  • Advanced skills in accounts payable and recoveries
  • Advanced skills in MS Excel, MS Word and WorkSafe related functions

ADDITIONAL INFORMATION

Please see attached a performance review I have included from my current manager. It describes my strong work ethics and capabilities which I hope gives you an insight into my character. I hope you find this helpful, and I look forward to hearing from you soon.

Timeline

Senior Claims Support Officer

DXC
05.2009 - 08.2025

Registration and Licensing Officer

VicRoads
04.2007 - 05.2009

High School Diploma -

Santa Maria College

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Sandra Koroblitsas