Sangseok Lee
Ballarat,VIC
Summary
Skilled Selling Manager with proven background in driving sales growth and optimizing team performance. Strengths include strategic planning, team leadership, and relationship building to enhance customer satisfaction and loyalty. Previous roles demonstrate significant impact through improved operational efficiency and increased profitability.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Selling Manager
Lotte duty free shop
Korea, Seoul
11.2023 - 09.2024
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Analyzed market trends, competitor activities, and consumer behaviors to identify new opportunities for growth.
- Developed comprehensive product plans to ensure successful launch of products in the market.
- Conducted market research and analyzed customer feedback to identify potential areas of improvement for existing products.
- Collaborated with cross-functional teams to establish strategic product roadmaps that incorporated customer insights and technical requirements.
Cafe Manager
Cafe Vicolino
Melbourne, Vic
07.2022 - 11.2023
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
- Set goals for staff performance while providing feedback to motivate them towards success.
Cafe Manager
Brighton The Corner
Petersham, NSW
11.2020 - 06.2022
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Monitored food quality regularly to ensure it was up to required standards.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
Cafe Manager
cherry beans
EAST WOOD, NSW
08.2018 - 01.2020
- Developed and implemented customer service policies and procedures for cafe staff.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
Branch Manager
Joe and the juice
Korea, seoul
08.2016 - 08.2018
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Brand Manager
hyundai
Korea, Seoul
07.2013 - 08.2016
- Developed and implemented successful marketing strategies for a new brand.
- Conducted market research to identify target customer segments, preferences, and trends.
- Organized trade shows and conferences to increase brand awareness in key markets.
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
Education
Bachelor of Hospitality And Tourism Management - Management
Hoseo University
Korea, Seoul01-2015
Bachelor of Hospitality And Tourism Management - Hospitalituy
TAFE NSW Northern
01.2017 - 12.2018
Skills
- Budget attainment
- Sales analytics
- CRM proficiency
- Campaign management
- Staff coaching
- Sales benchmarking
- Customer engagement
- Brand awareness
- Business development
Languages
Korean
Native language
English
Intermediate (B1)
B1
Timeline
Selling Manager
Lotte duty free shop
11.2023 - 09.2024
Cafe Manager
Cafe Vicolino
07.2022 - 11.2023
Cafe Manager
Brighton The Corner
11.2020 - 06.2022
Cafe Manager
cherry beans
08.2018 - 01.2020
Bachelor of Hospitality And Tourism Management - Hospitalituy
TAFE NSW Northern
01.2017 - 12.2018
Branch Manager
Joe and the juice
08.2016 - 08.2018
Brand Manager
hyundai
07.2013 - 08.2016
Bachelor of Hospitality And Tourism Management - Management
Hoseo University
Similar Profiles
Asher PiriniAsher Pirini
Logistics Assistant at Lotte Duty FreeLogistics Assistant at Lotte Duty Free
NA DAINA DAI
Senior Sales Crew at Lotte Duty FreeSenior Sales Crew at Lotte Duty Free
Minkyeong ShinMinkyeong Shin
Junior Planner at LOTTE DUTY FREEJunior Planner at LOTTE DUTY FREE