SANGWON (SAM) PARK
Glebe,NSW
Summary
I am an experienced casino staff member with over 9 years I am currently working as a cage supervisor. I have a warm and friendly demeanour that everyone around me recognizes and acknowledges. Diligent Cage supervisor with 1 year background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 7 years of experience in Casino hospitality industry area.
Overview
16
16
years of professional experience
Work History
CASINO CAGE SUPERVISOR
THE STAR CASINO
01.2024 - Current
- Exchanging cash and cash equivalents with currency or chips
- Exchanging gaming chips for cash
- Receive cash, cash equivalents, patron cheques, counter cheques and gaming chips from patrons in exchange for chip purchase vouchers, deposit slips or the redemption of patron cheques
- Receiving cash and documentation from Casino Cashiers, count rooms, non-gaming floats and other operating areas within the facility
- Verify daily bank deposits
- Verifying the Main Bank inventory of cash
- Foster a positive, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible service to our guests
- Ensure all AML requirements are actioned and managed as per requirements
CASINO CAGE CASHIER
THE STAR CASINO
10.2022 - 01.2024
- Count and verify the cash amount at the start of the shift.
- Balance funds at the end of the shift.
- Completing reports in relation to Cage department.
- Report suspicious transaction to AML regarding to standard operation procedure.
- Provide friendly, courteous and efficient service to customers.
- Record information regarding all transactions in the computer.
- Maintain the cage safe and clean.
- Assisting customers anything related to the organisation.
TABLE GAMES DEALER
THE STAR CASINO
10.2015 - 10.2022
- 3 Major games with Baccarat, Blackjack and Roulette plus minor games
- Received employee badges for “outstanding customer service,” and Received positive guest feedback “Hard worker, friendly, very happy with the service.”
- I was selected by AGM as part of the Chairman’s Pit team to service our VIP Diamond guest players for my ability of professionalism in guests with star quality and 5-star experience.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
STORE COORDINATOR
Coles Supermarket
10.2013 - 10.2015
- I was the first team member to be selected as part of cross training promotion and had the privilege to work as product coordinator
- I was promoted to fill in as supervisor within my first 3 months
- Managed inventory control, cash control, and store opening and closing procedures.
- Organised, managed and published staff rosters
- In teamwork, efficiency, and attention to detail of the overall shop
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
STORE MANAGER
PEPPER LUNCH
02.2011 - 06.2013
- Manage and lead a team of approx 20 staff managing and maintaining stock levels for restaurant
- Training, coaching and monitoring staff to achieve sales goals such as upsell and cross sell and customer service.
- Ensuring all staff comply to safety and hygiene practices with records
- Managing the recruitment and hiring of staff to ensure efficiency
- Managing daily sales and revenue to be deposited in the bank
FOOD AND BEVERAGE SUPERVISOR
Nosh Hospitality
10.2008 - 01.2011
- Leading small team to complete set up of table functions
- Coordinating with event staff during the event
- Coordinating with the catering staff to ensure that food is delivered on time
- Monitoring the event to ensure that it runs smoothly and according to schedule
- Briefing of team to ensure what the schedule is, what function it is for, what kind of customers we are expecting, what food and beverage is offered, and what kind of food is offered if customers notify of allergies.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Diploma of Business and commerce -
UTS
2012
Bachelor of Hotel Management -
Kyoung Won University
2004
Higher School Certificate – Seoul - Management
Seoul Management & Industry High School
2001
Skills
- Supportive
- Team player
- Organized
- Multitasking
- Time management
- Relationship building skills
Languages
English
Full Professional
Korean
Native or Bilingual
Skills
- Automated Attendant Systems
- Customer Service
- Healthcare Customer Service
- Conflict resolution
Education
Seoul, South Korea,Seoul, South Korea,Sydney, NSW
Contact
Glebe, NSW 2037
Timeline
CASINO CAGE SUPERVISOR
THE STAR CASINO
01.2024 - Current
CASINO CAGE CASHIER
THE STAR CASINO
10.2022 - 01.2024
TABLE GAMES DEALER
THE STAR CASINO
10.2015 - 10.2022
STORE COORDINATOR
Coles Supermarket
10.2013 - 10.2015
STORE MANAGER
PEPPER LUNCH
02.2011 - 06.2013
FOOD AND BEVERAGE SUPERVISOR
Nosh Hospitality
10.2008 - 01.2011
Bachelor of Hotel Management -
Kyoung Won University
Higher School Certificate – Seoul - Management
Seoul Management & Industry High School
Diploma of Business and commerce -
UTS
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