Sanjai Datt
Sydney,NSW
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Open to new challengers in any work environments where I can utilize my experience and skills to meet the required position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Telecom Fiji PTE Limited
Suva, N/a
11.2021 - 11.2023
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Created training materials and conducted group trainings on new processes or procedures.
- Assigned projects and distributed tasks to team members as per area of expertise.
Senior Network and Security Engineer
Telecom Fiji PTE Limited
Suva, Fiji, N/a
07.2021 - 11.2023
- Conducted periodic vulnerability scans using automated tools to detect weaknesses in the systems.
- Configured firewalls, intrusion detection systems and network access control lists to secure the organization's networks.
- Provided technical support for the implementation of security solutions across multiple platforms.
- Investigated security breaches, evaluated risk factors, and developed remediation plans.
- Monitored user activities on servers, networks and other IT resources for suspicious activity or policy violations.
- Developed and implemented security policies, standards, and procedures.
- Analyzed system logs to identify malicious behavior or attempts at unauthorized access.
- Maintained up-to-date knowledge of security trends and best practices to ensure compliance with industry regulations.
- Performed regular system audits to identify any potential vulnerabilities or threats.
- Assisted in developing disaster recovery plans for critical systems, applications and data stores.
- Planned, engineered, and supported data center technology to provide protected and safe data storage.
- Contributed to task list for maintaining network security across workstations, servers and peripherals.
- Designed and implemented plans to secure computer files against breach, destruction, or accidental modification.
- Made recommendations to improve security procedures and systems.
- Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
- Updated virus protection systems based on computer virus reports.
Network and Security Engineer
Telecom Fiji PTE Limited
Suva, Fiji, N/a
01.2019 - 04.2021
- Provided technical support to users experiencing difficulties with their networks.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Assisted in the design of local area networks and wide area networks.
- Monitored network performance and troubleshooted any issues that arose.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Conducted regular network performance tests and monitoring to ensure high availability and reliability.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Replaced faulty or damaged network hardware components to improve performance.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
- Employed firewalls and VPNs to safeguard network security.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
- Monitored system performance to promote network speed, availability and reliability.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Performed preventive maintenance of networking hardware and related software.
- Administered network policies, procedures, and standards to align with organizational goals and security requirements.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
- Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
- Evaluated new technology and network products for potential benefits to the organization.
- Led the deployment of VoIP (Voice over IP) solutions to enhance communication capabilities while reducing operational costs.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Slashed expenses and increased allocation of available resources by auditing schedule, cost and contract performance.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Assisted various departments in maintaining network security by configuring remote routers and firewalls.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
- Met with departmental managers to discuss project status and determine action plans.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
System Administrator
Telecom Fiji PTE Limited
Suva, Fiji, N/a
05.2017 - 09.2020
- Performed regular backups of critical data and documents.
- Installed, tested and evaluated new systems, applications and patches.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Collaborated with other teams to develop solutions for various projects.
- Resolved complex technical problems within established service level agreements.
- Provided guidance on best practices related to system administration procedures.
- Troubleshot application errors and provided technical support to end-users.
- Implemented security measures such as firewalls, antivirus programs.
- Configured and maintained system hardware, software and network components.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Analyzed system logs to identify suspicious activities or anomalies.
- Created user accounts and managed access rights for users.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Oversaw storage management, data migration, backups and drive replacements.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Managed and maintained servers across multiple platforms, ensuring high availability and performance.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Configured and managed email servers and protocols, ensuring reliable and secure communications.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Set up, optimized and managed network equipment.
- Designed, configured and tested computer hardware and operating system software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Implemented and provided technical support for voice services and equipment.
- Promoted continuous improvement for IT governance processes.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Monitored network performance to determine adjustments needed.
- Coordinated with vendors and company personnel to facilitate purchases.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Conferred with network users about solutions to existing system problems.
- Configured, monitored and maintained email applications or virus protection software.
- Analyzed equipment performance records to determine need for repair or replacement.
- Planned, tested and supported high-availability infrastructures.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Installed security software to protect networks.
- Consulted users to determine areas in need of improvement.
IT Service Desk Engineer
Telecom Fiji Pte Limited
Suva, Fiji, N/a
05.2014 - 05.2017
- Deployed new computers across the organization ensuring all necessary applications were installed correctly.
- Configured network settings for local area networks and wide area networks.
- Assessed service desk requests against predefined criteria in order prioritize them according to urgency.
- Maintained a comprehensive inventory of IT assets including hardware, software licenses and warranties.
- Resolved complex technical problems by researching available solutions online or through vendor support channels.
- Implemented security protocols such as firewalls, antivirus solutions and whitelisting rules on devices.
- Assisted in the installation, configuration and troubleshooting of operating systems and applications.
- Provided technical assistance to users with hardware and software related issues.
- Created accounts for new users and reset passwords for existing users on various systems.
- Installed upgrades to ensure that all systems were running the latest version of software and hardware.
- Performed regular maintenance tasks such as patching, scanning, backup and recovery processes.
- Collaborated with external vendors when needed in order to resolve customer queries efficiently.
- Responded to user inquiries via phone, email or chat regarding computer system problems.
- Conducted root cause analysis of recurring incidents in order to reduce future downtime events.
- Participated in IT project planning meetings with internal stakeholders to define requirements and deliverables.
- Tested hardware components such as memory chips, hard drives, CPUs and other peripherals.
- Monitored system performance metrics to identify areas of improvement or potential issues before they arise.
- Served as first point of contact for incoming technical service calls and emails.
- Supported customers with online billing, access and account issues.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Stayed abreast of latest software developments to enhance job knowledge.
- Used remote login tools to assist clients with technical and product questions.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Managed the configuration and setup of customer accounts and systems.
- Performed routine maintenance and software updates on support tools and customer systems.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Conducted remote diagnostics to identify and solve technical problems.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Updated customer information and account status in the database following each interaction.
- Assisted in the development and updating of technical documentation and support guides.
- Maintained up-to-date case documentation for future reference.
- Participated in after-hours on-call rotation for critical support needs.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Developed and maintained strong relations with customers to meet quality expectations.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Collected, analyzed and reported on data for use in operational planning.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Trade Diploma in Applied Computing
Fiji National University
Fiji11-2014
Bachelors in Information System - Information System | Network And Security
Academies Australasia Polytechnic
Sydney, NSWSkills
- Team Supervision
- Mentoring
- Cash Handling
- Client Service
- Work Planning
- Technical Support
- Coaching
- Complaint resolution
- Shift Scheduling
- Documentation And Reporting
- Overtime Management
- Key Performance Indicators
- Overseeing Daily Activities
- Analytical Thinking
- Service Level Agreements
- Performance Improvement
- Onboarding and Orientation
- Safety
- Goal Setting
- Team Check-Ins
- Flexible Schedule
- Issue Resolution
- Performance Evaluations
- Work Planning and Prioritization
- Team motivation
- Client Support
- Teamwork and Collaboration
- Conflict Resolution
- Attention to Detail
- Leadership
- Problem-Solving
- Call Center Operations
- Staff Training
- Evaluating Employee Work
Languages
English
Professional
Hindi
Limited
Certification
- Microsoft Exam – MCP Office 365 February 2013
- University of South Pacific- CCNA modules 1-4 January 2014
- CompTIA Linux+ August 2016
- ITU Security and QoS in Internet Network April 2019
- ITU Windows Forensic March 2022
- Proofpoint (PCCSE) March 2022
- PTE TEST Valid 8ll 2025
Affiliations
Listening to music
Socializing and learning new cultures
Watching Movies, Anime
Playing games
References
References available upon request.
Timeline
Team Leader
Telecom Fiji PTE Limited
11.2021 - 11.2023
Senior Network and Security Engineer
Telecom Fiji PTE Limited
07.2021 - 11.2023
Network and Security Engineer
Telecom Fiji PTE Limited
01.2019 - 04.2021
System Administrator
Telecom Fiji PTE Limited
05.2017 - 09.2020
IT Service Desk Engineer
Telecom Fiji Pte Limited
05.2014 - 05.2017
Trade Diploma in Applied Computing
Fiji National University
Bachelors in Information System - Information System | Network And Security
Academies Australasia Polytechnic
- Microsoft Exam – MCP Office 365 February 2013
- University of South Pacific- CCNA modules 1-4 January 2014
- CompTIA Linux+ August 2016
- ITU Security and QoS in Internet Network April 2019
- ITU Windows Forensic March 2022
- Proofpoint (PCCSE) March 2022
- PTE TEST Valid 8ll 2025
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