Sanjay Ajaykumar Gupta
Sydney Olympic Park,NSW
Summary
To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment. Personal Qualities: Strong motivational and logical skills. Ability to persuade the people. Ability to produce the best result in pressure situations. Team Development & People Management. Numeric & Weighted distribution enhancement Turnaround of problematic areas.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Worker
Professional and Leading Care Services
11.2022 - Current
- Provide support with mobility and transferring, ensuring safety and comfort
- Administering medications according to prescribed schedules and documented outcomes
- Monitoring clients for any adverse reactions or changes in health
- Establishing rapport and building positive relationships with clients, offering companionship and a listening ear
- Organizing and participating in social and recreational activities to promote emotional well-being
- Creating nutritious meal plans based on dietary needs and preparing meals accordingly
- Assisting with feeding if required, considering individual preferences and restrictions
- Supporting Clients with laundry, cleaning, and shopping as needed
- Maintaining accurate and detailed records of client interactions, activities, and progress
- Communicating effectively with supervisors and team members, reporting any changes or concerns
- Monitoring vital signs and other health indicators, reporting any abnormalities promptly
- Following care plans and medical instructions to ensure client health and safety
- Provide transportation for appointments, shopping, and community outings
- Assisting clients in attending medical appointments and adhering to treatment plans
- Support clients in advocating for their rights and choices
- Promote independence by encouraging clients to make decisions and set goals.
Care Manager
Australian Care Foundation Limited
06.2023 - 09.2023
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and well-being.
- Established and maintained relationships with clients, families, and community partners to coordinate services to meet client's needs.
Support Worker
PIYC
01.2022 - Current
- Discussing patients' emotional and daily needs to develop care plans
- Assisting individuals with mobility needs or physical disabilities
- Helping clients with chores and everyday tasks, such as cooking, cleaning, and shopping
- Taking patients to medical appointments and keeping track of their medical information
- Performing basic health care tasks, such as administering prescribed medications
- Developing goals with patients toward building skills, strength, or independence
- Working with family members to educate them on how to support patients.
Sales Manager
Dodo Connect
03.2018 - 01.2022
- Helping the customer by offering them the best offer that dodo has
- Explaining to them the benefits of the bundle service (Home telephone and internet)
- Handling customers’ complaints regarding the services of the dodo
- Hitting 5 sales a day to meet the target
- Managing the store by keeping it clean all the time
- Giving the best customer service.
Tata Consultancy Services
03.2016 - 01.2018
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Dressed and installed fiber cabling and hardware.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Worked with outside vendors for fiber installations and service.
Manager
Eye Cool Optics
03.2010 - 01.2018
- Manage and update all patient information in our system/record book
- Track and keep records of billing from different Wenders
- Inspect the quality of any outgoing merchandise
- Assist with sales of merchandise
- Prepare all records for incoming patients for the following day
Technical Process Associate
NBN
07.2015 - 03.2016
- Working as a technical adviser for Australia’s fiber optic broadband service provider NBN
- Job includes working on trouble tickets raised for the fault reported on broadband network
- Using tools effectively to analyze the fault on the network and finding resolution for the same by using the tools
- Worked on all types of broadband faults
- Gained possible knowledge that could help me to work in the process and to work efficiently
- Always maintained good quality while working on Incidents and tried to provide remote resolution wherever possible with deep analysis
- Responsibilities:
- Effectively analyzing the fault
- Acknowledging the fault raised on network
- Analyzing the type of fault and providing best resolution to resolve the issue
- Resolving the issue remotely wherever possible
- Worked on fresh incidents raised in Testing queue and always tried to give remote resolution wherever possible and to minimize the chances of error while updating the findings to the Access Seekers
- Worked on CSLL fallouts and tried to keep the queue in control
- Remotely configuring ports of a DSLAM
- Working on Aged Incidents and helping clear the backlog of old incidents raised for fault on the network
- Sterling Back-check Service, Background Verification Process
- Sterling Back-check is a background verification company wherein we perform verification on Employment, Educational, Criminal and Personal
- Job profile was to call the employers company and get the verification done
- In case of education, we use to get it online
- Once the verification is success the file has been forwarded to the client with a positive remark
- Achievement: Awarded as best employee for consecutive 3 months.
Senior Technical Support Executive
Convergys India Service LTD, Optus
08.2013 - 04.2015
- Helping DSLD (Digital Subscriber Link Direct) users troubleshoot issues related to connectivity
- Raising trouble Tickets for tech dispatches to BSA, Service Stream to resolve connectivity issues
- Follow-up on the Trouble Ticket to ensure EU services are restored
- Achievement - Awarded best performer for Quarter Aug –Dec 2013
Education
Bachelor in Community Services - Social Sciences
Stotts College
Sydney09.2024
Skills
- Daily Living Support
- Technical Support and Assistance
- Documenting Incidents
- Client Needs Assessment
- Mobility Support
- Community Integration
- Community Service Programs
- Operations Management
- Daycare Management
- Professional Development
- Goal Planning
- Interpersonal Skills
Certification
- Internship as a Care Manager and Support coordinator with Australian Care Foundation Limited, Completed in 2023
Timeline
Care Manager
Australian Care Foundation Limited
06.2023 - 09.2023
Support Worker
Professional and Leading Care Services
11.2022 - Current
Support Worker
PIYC
01.2022 - Current
Sales Manager
Dodo Connect
03.2018 - 01.2022
Tata Consultancy Services
03.2016 - 01.2018
Technical Process Associate
NBN
07.2015 - 03.2016
Senior Technical Support Executive
Convergys India Service LTD, Optus
08.2013 - 04.2015
Manager
Eye Cool Optics
03.2010 - 01.2018
Bachelor in Community Services - Social Sciences
Stotts College
- Internship as a Care Manager and Support coordinator with Australian Care Foundation Limited, Completed in 2023
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