Deliver exceptional customer service by assisting a diverse range of customers, resolving product and pricing queries, and ensuring a positive shopping experience.
Operate modern point-of-sale (POS) systems to process high volumes of transactions accurately, including EFTPOS, cash handling, refunds, and loyalty programs.
Manage stock replenishment and rotation, check expiry dates, and maintain shelf presentation, ensuring products are clean, well-organised, and compliant with company standards.
Support daily store operations such as opening and closing procedures, maintaining cleanliness, and restocking essential supplies.
Follow strict safety, hygiene, and security protocols, including handling regulated products responsibly, and reporting incidents promptly.
Prepare and serve a wide range of premium espresso-based beverages, teas, and hot chocolates to BP Wild Bean Café standards, ensuring quality, speed, and consistency.
Prepare and serve hot food items such as toasted sandwiches, pastries, and breakfast items while following strict food safety and hygiene protocols.
Coordinate with console staff to maintain seamless service flow between café and retail areas, supporting peak-hour efficiency and team communication.
Perform daily opening and closing duties, including machine cleaning, waste management, and preparation for the next trading day.
Pick packer
New Aim Pty Ltd
Truganina, VIC
11.2024 - 01.2025
Company Overview: Distribution Center
Picked and packed orders accurately and efficiently to meet daily targets.
Operated warehouse equipment to transport goods safely, including pallet jacks, RF scanners, and tuggers.
Ensured inventory accuracy by following stock control procedures.
Maintained workplace safety and adhered to OH&S guidelines.
Distribution Center
Crew Member
Subway Australia
Melbourne
09.2024 - 11.2024
Provided administrative support to a team of 20+ employees, including calendar management, expense reporting, and meeting coordination.
Acted as a liaison between departments, fostering effective communication and collaboration.
Assisted in onboarding new employees, facilitating orientation sessions and ensuring compliance with company policies.
Education
Master's in Business Analytics - Business Analytics