Santiago Diaz Chaves
Southport
Summary
Sharp Assistant Restaurant Manager focused on restaurant culture and customer experience. Offering exemplary food safety skills and team development skills.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
The Yiros Shop
09.2024 - Current
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Enhanced team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
Assistant Restaurant Manager
Guzman Y Gomez
10.2022 - Current
- Managed team of up to 60 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
Research Assistant
Pontificia University Javeriana
02.2018 - 08.2019
- Performed statistical, qualitative, and quantitative analysis.
- Collected research data through experimentation, surveys and leading focus groups.
- Generated strategies that strengthen citizen exercise in terms of transparency, participation, social control and good governance.
Education
Bachelor of Science - Political Science
Pontificia Javeriana University
04.2018
Skills
- Training and Mentoring
- Staff Supervision
- Reliable and Responsible
- Guest relations
- Restaurant operations
- Performance improvement
- Inventory control
- Employee retention
- Team leadership
- Problem-solving
Timeline
Assistant Restaurant Manager
The Yiros Shop
09.2024 - Current
Assistant Restaurant Manager
Guzman Y Gomez
10.2022 - Current
Research Assistant
Pontificia University Javeriana
02.2018 - 08.2019
Bachelor of Science - Political Science
Pontificia Javeriana University
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