Santosh Kumar Katharamoni
Braybrook
Summary
Dynamic retail professional with extensive experience at IGA Supermarket, excelling in customer service and team leadership. Proven track record in enhancing sales through effective merchandising and inventory management. Strong cash handling skills combined with exceptional communication abilities, consistently achieving high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Reton International Pvt Ltd
04.2022 - Current
- Provided excellent customer service by assisting shoppers with product selection and inquiries.
- Processed transactions, returns, and exchanges efficiently while handling cash and digital payments.
- Maintained store cleanliness, organized shelves, and replenished inventory as needed.
- Assisted in visual merchandising to enhance product displays and boost sales.
- Developed a strong knowledge of store products and promotions to better assist customers.
- Worked collaboratively with team members to achieve sales targets and enhance customer satisfaction.
- Handled customer complaints and provided resolutions to improve overall shopping experiences
Retail Assistant
IGA Supermarket
03.2019 - 03.2022
- Supervised and managed daily operations, ensuring efficiency and adherence to company standards.
- Led a team of more than ten employees, providing guidance, training, and performance evaluations.
- Developed and implemented operational policies to improve workflow and productivity.
- Coordinated with departments to align business objectives and streamline processes.
- Monitored budgets, controlled expenses, and optimized resource allocation.
- Handled customer inquiries, resolved issues, and maintained high customer satisfaction levels.
- Ensured compliance with industry regulations and company policies.
- Prepared reports and presented performance metrics to senior management.
Education
Advanced Diploma - Hospitality
Australian Career And Education
Melbourne03-2021
MBA - Project Management
Kaplan Business School of Management
Melbourne04-2019
Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Merchandising & Product Displays
- Stock Management & Inventory Control
- Team Collaboration
- Complaint Resolution
- Loss Prevention & Security Awareness
- Communication & Interpersonal Skills
Timeline
Retail Sales Assistant
Reton International Pvt Ltd
04.2022 - Current
Retail Assistant
IGA Supermarket
03.2019 - 03.2022
Advanced Diploma - Hospitality
Australian Career And Education
MBA - Project Management
Kaplan Business School of Management
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