Sarah Evans
Pakenham,VIC
Summary
A proactive and reliable professional with extensive experience in healthcare, cosmetic counter management, retail management, and client-centred support services. Skilled in building and maintaining strong relationships with diverse stakeholders, including clients, healthcare professionals, and external partners. Proven ability to thrive in fast-paced environments while delivering exceptional customer service and exceeding performance targets. Experienced in developing and implementing innovative strategies to address complex challenges and achieve organisational goals. Offers expertise in providing tailored support to individuals with disabilities, fostering independence, and enhancing quality of life. Committed to continuous learning and professional development, with a strong foundation in Health Science (Nutritional Medicine) and a passion for promoting holistic wellness. Equipped with a comprehensive skill set, including leadership, communication, and problem-solving abilities, to drive positive outcomes and make a meaningful and strong performance impact within an organisation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DISABILITY EMPLOYMENT CONSULTANT
atWork Australia
05.2023 - Current
- Manage a caseload of 72 clients with disabilities, providing tailored support to address employment barriers
- Develop individualised employment plans in collaboration with clients, identifying and addressing their unique challenges
- Motivate and empower clients through targeted activities aimed at facilitating job placement
- Cultivate strong partnerships with local employers, training organisations, and community groups
- Implement reverse marketing strategies to connect clients with suitable employment opportunities
- Successfully place participants in sustainable employment, consistently achieving KPIs
- Maintain accurate documentation and ensure compliance with contractual obligations
- Deliver exceptional service to clients, employers, and stakeholders throughout the entire process.
MANAGER/NUTRITIONIST
Go Vita Berwick
10.2020 - 04.2023
- Managed buying, staffing, rostering, and training in a bustling retail environment, ensuring smooth operations
- Provided comprehensive nutritional advice on both retail and practitioner-only supplements, tailored to client needs
- Handled conflict resolution, delegation, and management duties effectively
- Liaised with external stakeholders to enhance business partnerships and opportunities
- Excelled in sales, customer service, cash handling, and merchandising, contributing to a positive shopping experience
- Maintained stock inventory, monitored levels, and facilitated timely orders to meet demand
- Offered expert guidance on nutrition, dietary choices, and sports supplements to promote overall wellness
- Provided skincare recommendations and proficiently conducted makeup applications for clients.
SUPPORT WORKER
Mable
05.2021 - 07.2021
- Provided tailored support to a client with mental health disability, focusing on weekly cooking lessons, nutritional guidance, educational activities, supermarket outings, and overall assistance to foster independent living skills.
TEAM LEADER/BEAUTY COUNTER MANAGER/NUTRITIONIST
Good Food Emporium
05.2019 - 10.2020
- Interacted with suppliers and managed data input for the point-of-sale system during the business's inception, transitioning to a leadership role while overseeing the beauty department
- Delivered exceptional sales and customer service experiences to foster loyalty and satisfaction
- Managed and trained a team of staff, ensuring efficient business operations and adherence to procedures
- Provided expert advice to clients on dietary modifications, nutritional supplements, and herbal remedies for various health conditions
- Liaised with company representatives to maintain strong partnerships and support business objectives
- Oversaw product management and procurement for the beauty department, ensuring a diverse and high-quality inventory.
2IC/NUTRITIONIST
Great Earth Health Store
09.2016 - 05.2019
- Provided expert advice on healthcare, beauty, bodybuilding, and practitioner-only products, ensuring high-quality customer service and satisfaction
- Assisted management in optimising store operations to enhance efficiency and customer experience
- Trained new staff on store procedures, effective sales techniques, and product knowledge to maintain service excellence
- Delivered comprehensive information on diet, nutrition, beauty, and bodybuilding to educate and assist customers in achieving their wellness goals
- Cultivated a loyal customer base through exceptional service, fostering strong and enduring patronage.
LANCÔME COUNTER MANAGER
David Jones Southland/Lancôme
09.2013 - 07.2014
- Embodied Lancôme's values and vision, maintaining the brand's international image and recommending products based on customer needs using established protocols
- Managed the counter and led a team of beauty advisors, ensuring exceptional customer service and brand representation
- Generated weekly reports and devised business plans to drive sales and meet targets
- Collaborated with internal and external stakeholders to uphold brand standards and enhance business relationships
- Provided comprehensive training and support to beauty advisors, fostering product knowledge and sales proficiency
- Consistently surpassed retail sales targets and KPIs set by Lancôme, demonstrating strong performance and dedication to excellence.
ULTRACEUTICALS COUNTER MANAGER
David Jones Southland/Ultraceuticals
03.2013 - 09.2013
- Managed operations and led a team with responsibilities akin to the abovementioned role.
LANCÔME BEAUTY ADVISOR
David Jones Southland/Myer Melbourne
08.2012 - 02.2013
- Provided customer consultations and recommendations on skincare, makeup, and fragrance at the counter
- Met and exceeded Lancôme's targets and KPIs.
PRACTITIONER CONSULTANT
Oborne Health Supplies
01.2011 - 08.2012
- Provided specialised nutritional and health guidance to diverse healthcare professionals, including doctors, pharmacists, chiropractors, osteopaths, and natural health practitioners
- Achieved sales targets and KPIs, maintaining strong relationships with external stakeholders while delivering exceptional customer service
- Handled various administrative tasks such as inbound call management, practitioner technical support, and data entry
- Demonstrated expertise in over 100 suppliers' complementary health products, facilitating informed recommendations to practitioners for therapeutic use
- Proficiently resolved complaints and organised successful seminars to enhance practitioner knowledge and engagement.
Education
Bachelor of Health Science (Nutritional Medicine) -
Endeavour College of Natural Medicine
01.2010
Skills
- Sales and Marketing Strategies
- Stakeholder Relationship Management
- Customer Service Excellence
- Retail Management
- Luxury Cosmetic Counter Management
- Supplier Relations
- Team Leadership and Training
- Disability Support Service
- Employment Barriers Mitigation
- Participant Needs Assessment
- Individualised Employment Planning
- Business Operations
- Nutritional and Health Advice
- Conflict Resolution
- Compliance and Documentation
- Communication and Advocacy
- Client Advocacy
- Performance Management
- Inventory Management
- Public Health Promotion
- Event Planning and Coordination
- Regulatory Compliance
- Case Management
Certification
- Working with Women with Disabilities, DV - Alert | Current
- Victorian Driver’s Licence | Expiry: June 2029
- National Police Check
- Mental Health First Aid - Current
- Working With Children Check Employee | Expiry February 2025
- Certificate of Completion ‘Quality, Safety and You’ - NDIS Worker Orientation Module
- COVID 19 - Aged Care Modules 1-9, Australian Government Department of Health
- Covid Vaccination
Volunteer Experience
Cardinia Community, Aged Care, 2023
References
Available on request.
Timeline
DISABILITY EMPLOYMENT CONSULTANT
atWork Australia
05.2023 - Current
SUPPORT WORKER
Mable
05.2021 - 07.2021
MANAGER/NUTRITIONIST
Go Vita Berwick
10.2020 - 04.2023
TEAM LEADER/BEAUTY COUNTER MANAGER/NUTRITIONIST
Good Food Emporium
05.2019 - 10.2020
2IC/NUTRITIONIST
Great Earth Health Store
09.2016 - 05.2019
LANCÔME COUNTER MANAGER
David Jones Southland/Lancôme
09.2013 - 07.2014
ULTRACEUTICALS COUNTER MANAGER
David Jones Southland/Ultraceuticals
03.2013 - 09.2013
LANCÔME BEAUTY ADVISOR
David Jones Southland/Myer Melbourne
08.2012 - 02.2013
PRACTITIONER CONSULTANT
Oborne Health Supplies
01.2011 - 08.2012
Bachelor of Health Science (Nutritional Medicine) -
Endeavour College of Natural Medicine
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