Sarah McCollim
Vincent,QLD
Summary
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level aged care and disability position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Support Worker
Responsive Support Solutions
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Customer Services Officer
Selectability
02.2020 - 06.2023
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Hospital Admiinistrations Officer
Greenslopes Private Hospital
02.1998 - 02.2008
- Outpatient bookings officer
- Admissions officer
- Ward Secretary in multiple wards, surgical, medical, dementia, mental health unit
Education
Certificate III - Aged Care And Disability
Steps Education And Training
Townsville, QLDCertificate I - Mental Health First Aid
Selectability
Townsville, QLD08.2022
Certificate I - JP(Qual)
QLD TAFE
Brisbane, QLD06.2001
Skills
- Daily living support
- Housekeeping tasks
- Daily living assistance
- Confidentiality and Privacy
- Mobility Assistance
- Transportation Assistance
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record, C Class drivers
- Mobility support
- Patient support
- Knowledge of medical and psychiatric terminology
- Blue Card
- Yellow Disability Services card
Timeline
Support Worker
Responsive Support Solutions
02.2024 - Current
Customer Services Officer
Selectability
02.2020 - 06.2023
Hospital Admiinistrations Officer
Greenslopes Private Hospital
02.1998 - 02.2008
Certificate III - Aged Care And Disability
Steps Education And Training
Certificate I - Mental Health First Aid
Selectability
Certificate I - JP(Qual)
QLD TAFE